Client Operations Lead

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

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  Own operational delivery across a high volume of concurrent research studies — ensuring nothing slips.

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  Monitor incoming studies and ensure they’re properly scoped, staffed, and progressing smoothly.

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  Coordinate participant recruitment — sourcing, screening, and confirming the right profiles under tight timelines.

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  Serve as the primary operational point of contact for East Coast and European customers — proactively communicating updates, setting expectations, and flagging risks.

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  Hold the line on quality while studies are in field.

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  Stay deeply plugged into Slack and cross-functional workflows — acting as connective tissue across Sales, Research, and Product.

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  Improve and configure AI-assisted workflows and internal tooling to increase speed, quality, and scalability.

• You can juggle multiple workstreams without dropping details — and you genuinely enjoy operating in fast-moving, high-volume environments.

• You have strong judgment and take ownership — you spot issues early and solve them without waiting to be asked.

• You’re client-ready. Clear, professional, and composed under pressure — you build trust quickly with external stakeholders.

• You have high EQ and strong executive presence — you know how to read a room, manage expectations, and communicate with nuance.

• You’re adaptable. When priorities shift or something breaks last-minute, you respond quickly and pragmatically.

• You’re systems-minded. You look for ways to make things more efficient, scalable, and repeatable.

• You’re technically curious — comfortable learning new tools and excited about leveraging AI to improve workflows.

• You’re low ego, high ownership, and easy to work with.

• 2–4 years at a consulting firm, high-growth startup, or equivalent high-accountability, client-facing operations role.

• Experience managing multiple stakeholders, deadlines, or workflows simultaneously.

• Strong communication skills — especially in fast-paced or ambiguous environments.

• Experience with recruiting, scheduling, or coordinating external participants/customers is a plus, but not required.

• Experience working in a startup or fast-growing environment is a plus.

• Exposure to global stakeholders or working across time zones is a plus.

• Competitive Compensation: We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics—a $12B company tackling similar problems to ours.

  • The base range for this role is $90,000 – $110,000. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location. If this range doesn't match your expectations, we still encourage you to apply.

• Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.

• Room to Grow: As an early member of the team, you’ll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.