Property Operations Coordinator

• Assist in compiling and distributing weekly and monthly property performance reports (occupancy, delinquency, budget tracking, etc.)
• Track completion of required reporting from onsite teams and follow up on outstanding items
• Maintain organized records of operational data, reports, and supporting documentation
• Support Regional Managers and corporate leadership with ad hoc reporting and analysis

• Partner with accounting to track and follow up on variances, missing documentation, and required submissions
• Assist with invoice tracking, vendor setup coordination, and CapEx documentation (including bid collection and organization)
• Ensure required financial documentation is submitted timely from onsite teams
• Support bank reconciliation follow-ups and basic financial tracking as directed

• Maintain and enforce standardized operational processes across the portfolio
• Track compliance with internal policies, procedures, and required workflows
• Assist in rolling out new initiatives, systems, and process improvements
• Monitor completion of required tasks (e.g., proposals, inspections, compliance deadlines)
• Support in booking travel 

• Draft and distribute clear, concise communications to onsite teams on behalf of corporate leadership
• Serve as a liaison between operations, accounting, HR, maintenance, and onsite teams
• Ensure consistent messaging and timely follow-up across all levels of the organization
• Proactively track, follow up, and escalate outstanding items to reduce communication gaps

• Coordinate onboarding logistics for new hires, including system access, documentation, and training assignments
• Partner with HR and department leaders to ensure a smooth onboarding experience
• Support offboarding processes, including system access removal, documentation tracking, and communication coordination
• Assist in maintaining onboarding materials and process documentation

• Assist in tracking affordable housing compliance requirements (certifications, recertifications, file documentation)
• Monitor deadlines and follow up with onsite teams on outstanding compliance items
• Support audit preparation (e.g., REAC/NSPIRE, file audits) by organizing required documentation

• Assist in reviewing and routing resident concerns to appropriate teams for timely resolution
• Support documentation and tracking of employee relations matters in coordination with HR
• Help ensure consistent handling of sensitive situations with professionalism and confidentiality
• Monitor trends in resident and employee feedback and escalate as needed

• Provide occasional onsite support at San Diego-area properties to assist with operational needs, training support, or temporary coverage
• Perform light administrative support while onsite, including assisting with office organization, document management, and basic front-office functions as needed
• Support onsite teams during staffing gaps, transitions, or high-demand periods
• Assist with onsite training reinforcement to ensure consistency in processes and expectations

This role is critical in driving operational consistency, improving communication, and supporting compliance across the portfolio. By bridging corporate and onsite teams, the Property Operations Coordinator helps ensure processes are followed, gaps are addressed quickly, and teams are supported where they need it most.