Part-Time Customer Service Agent for a New York-based Cosmetics Company

Restaff, Part-time, Philippines/Cebu/Cebu Citymid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Managing inbound inquiries and orders (Emails and tickets)Assisting with product recommendations (e.g.,

Requirements Summary

Managing inbound inquiries and orders (Emails and tickets)Assisting with product recommendations (e.g.,

Technical Tools

Customer Support SpecialistCustomer

Description
1 Part-time customer service agent with 60 monthly hours

Requirements
Shopify, Gorgias, and Customer Service experience
Must have love and enthusiasm for makeup
Patient and empathetic, with the ability to handle inquiries and concerns with care and understanding

Responsibilities
Email, Chat, Back-office Tasks
B2B and B2C: Managing inbound inquiries and orders (Emails and tickets)
Assisting with product recommendations (e.g., color matching)
Answer inquiries about the product and ensure to save the sale
Records any product concerns diligently
Additional tasks may include data entry into QuickBooks

Nice to have
A previous experience in makeup is ideal

Working conditions
Support Hours: Mon-Fri 12 pm - 3 pm ET

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

Handle customer inquiries across email, chat, and social media like a pro.
Be the voice of the brand, providing personalized and top-notch support.
Collaborate with our awesome team to boost customer satisfaction and share insights.
Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
A quiet, cozy workspace to handle calls and chats like a pro.

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Your First 30-60-90 Days at LTVplus: What to Expect