Technical Support (Email Marketing) for Digital Marketing Company - Remote

MRF: 335616

Is This YOU? Then We Want to Meet You!

We are in search of Technical Tier 1/2 Support professionals to assist customers with email marketing concerns, including troubleshooting delivery and performance issues, resolving account-related inquiries through thorough investigation, and ensuring users can effectively navigate and utilize the product. This role involves providing clear and timely guidance via chat and email, helping customers understand features, resolve technical problems, and optimize their overall experience with the platform.

Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Requirements

• At least 1 year experience in Digital Marketing
• Software/platforms required: Jira, GoDaddy website, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack

* SaaS email marketing platform troubleshooting (specific to email and website marketers)
 * Knowledge in Email Marketing Basics Experience 
* Working/editing comfortably with Excel/CSV or other data files required 
* Problem-solving, analytical, detail-oriented, both inductive and deductive reasoning (specific interpretation of general/unclear customer descriptions, or opposite) 
* Natural aptitude for following listed protocols prior to escalation 
* Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads 
* Proactive initiative on multiple product features (ie. if question is A, you also could use information on unmentioned B) 
* Strong typing skills, strong English grammar required (email, chat messaging, no voice), 
* Comfortable with Google Translate 
* Nice to have: Compliance and/or fraud background 

Responsibilities
Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email.

Working conditions
HOOP: 6AM - 3PM PT, Mon-Sun
Kindly be reminded that the training duration is 8 hours.

• A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

PLEASE FILL OUT THIS FORM: Skills Assessment Form

Hiring budget: $700