Restaff Customer Support for Baby Clothing Company

Operations, Full-time, RemoteRemotelead

OtherSupport

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367305Is This YOU? Then We Want to Meet You! High school diploma or equivalent combination of education and experience. 1–3 years of customer service experience. Strong attention to detail.

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367305

Is This YOU? Then We Want to Meet You!

High school diploma or equivalent combination of education and experience.
1–3 years of customer service experience.
Strong attention to detail.
Proficient computer and typing skills; minimum 60–80 WPM preferred.
Basic experience with Google Suite, including adding, adjusting, and reading information in
spreadsheet format.
Experience with Gorgias, Zendesk, Shopify, or social media platforms such as Facebook is a plus.
Professional demeanor and attitude.
Excellent written and verbal communication skills, including strong email etiquette.
Strong time management skills with the ability to multitask, prioritize, and follow up with
customers promptly.
Proactive approach with a strong sense of urgency.

If this sounds like you, then you’re just who we’re looking for to join our team!

🌟 Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Provide knowledgeable answers to customer inquiries regarding the product and brand, maintaining a positive, empathetic, and professional attitude at all times.
Understand customer needs and apply the policies and procedures that best serve both the company and the customer.
Respond to customer inquiries in a timely and effective manner via email and social media.
Take appropriate action to resolve customer problems and concerns, delivering the highest level of customer care in the industry.
Maintain customer accounts and detailed records of interactions, including inquiries, complaints, and comments.
Apply in-depth knowledge of assigned products, services, or areas of expertise to answer customer inquiries accurately.
Manage a high volume of emails and messages while maintaining a positive customer experience.
Thrive in an environment with high performance standards.
Become a true brand advocate for Little Sleepies, communicating effectively and enthusiastically about its products and services.

Positive Attitude & Empathy – able to meet every customer with kindness and positivity.
Friendly Demeanor – able to convey warmth and friendliness through written communication.
Flexibility – comfortable adapting, since no two days or customers are the same.
Problem Solving – willing to approach challenges from multiple angles to find the best solution.
Teamwork – a collaborative mindset within a close-knit team that supports one another.
Communication – open, honest, and consistent communication with the team.
Curiosity – comfortable asking questions, knowing that knowledge is power.
Independence – able to responsibly manage your own time, breaks, and daily activities.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

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