Senior Claims Operations Specialist

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is looking to add a Claims Operations Specialists to its growing Risk Team. The Operations Specialist position is an integral role assisting with the processing of claims and responding to inquiries to expedite the handling of claims. The focus of these roles will be cross-functional collaboration and enhanced customer communication focused on the best claims experience for our users. You’ll balance day-to-day responsibilities between independent claims processing and working with our cross-functional teams with a focus on customer obsession and operational excellence.

• →Create initial loss reports and assist with overall processes for Lyft Healthcare, as well as Lyft Bikes and Scooters
• →Respond and assist with customer inquiries relating to claims 
• →Requests additional information, where necessary, for completion of claim processing
• →Manages and coordinates next steps for Accidents; including missing claim searches, adjuster contacts, and enhanced customer experience
• →Coordinate with cross functional teams regarding claims processes, system updates, and customer experience
• →Gathers investigative material and general support to assist adjusters and internal claims teams
• →Develops and delivers effective written and oral communications/reports to management
• →Supports various Risk, Safety, Bikes & Scooters, Express Drive, Legal, Lyft Rentals, and Finance Teams regarding all aspects of insurance claims
• →Supports and facilitates a team environment of continuous feedback and idea sharing with all team members and stakeholders
• →Assist with special projects, including and not limited to auditing and data reconciliation
• →Seeks out opportunities to gain broader insurance knowledge and cross-training

• 2+ years experience handling and solving customer support issues - ideally in a safety or claims environment
• Empathetic and sensitive to our community while executing on assigned tasks
• Operates with high standards, integrity and impeccable judgment
• Excellent listening, communication, verbal, and writing (documentation) skills
• Comfortable in a fast-paced environment, subject to rapid change and uncertainty
• Ability to prioritize multiple assignments.
• Strong collaboration skills with peers and also cross-functionally.