Senior Customer Success Manager - Mid-Market, TX

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Customer Success ManagerCustomer

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Quick Summary

Requirements Summary

Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action.

Technical Tools

Customer Success ManagerCustomer

Responsibilities

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Revenue Retention (GRR, NRR)
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Churn Rate
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Pilot conversion
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Expansion Growth
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Operational Excellence

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3 - 7 years of experience as an individual contributor managing mid-market or enterprise accounts in a SaaS environment, ideally in EdTech
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Demonstrated track record of meeting or exceeding NRR and GRR targets
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Direct experience leading commercial conversations across renewals, expansion, and pricing
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Comfortable navigating complex, multi-stakeholder organizations and building relationships at the executive level.
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Technically proficient in Salesforce or a comparable CRM.
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Willingness to travel within the state as needed to support district relationships (30%).

Requirements

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To be successful in this role, you’ll bring the following skills and competencies:

Nice to Have

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Background in education as a former teacher, coach, or school administrator, a plus

What We Offer

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✓Work on cutting-edge AI technology that directly impacts educators and students.

✓Join a mission-driven team passionate about making education more efficient and equitable.

✓Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.

Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.