Malt4mo ago

Customer Success Specialist - FR

Paris,ParisFR Executive/Cadremid

OperationsCustomer SupportCustomer SuccessCustomer Success Specialist

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Quick Summary

Overview

🪐 Discover our galaxy Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013,

Technical Tools

OperationsCustomer SupportCustomer SuccessCustomer Success Specialist

🪐 Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

- A diverse team of 600 Malters across 6 European countries

- A culture that champions equality (50% of our Comex are women) and inclusive growth

- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI

- A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here! 🪐

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career 🔭

As part of the Operations Division, you will join the Customer Onboarding and Success team. You will act as the operational backbone for our clients, ensuring their journey with Malt is seamless.

Your mission is to ensure the smooth delivery of projects throughout their lifecycle by managing critical project processes, driving project renewals, and serving as the primary point of contact externally and internally regarding clients' operations.

Manage client operations: Handle quote and timesheet validation for non-autonomous clients and ensure PO upload and consumption to allow smooth invoicing.

Drive project renewals: Accountable for anticipating ending projects and providing support to secure renewals and business continuity.

Act as the primary contact: Serve as the go-to person for incoming client requests, resolving issues or escalating to the appropriate internal stakeholders (e.g., Financing).

Master contractual compliance: Be the expert on client contracts (SLAs, penalties) and internal ways of working (e.g., PO processes) to ensure the right application of terms.

Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently.

Partner with Account Managers: Build strong collaboration with AMs and act as a Subject Matter Expert (SME) on renewals and PO management to support business delivery.

Scale processes: Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.

Experience: You have a background in Customer Experience Management, Operations, or Account Management with strong business acumen.

Tech Stack: You are proficient with Advanced GSheet and Notion. Knowledge of Looker and AI tools is required.

Soft Skills: You possess excellent communication skills, conflict resolution techniques, and are comfortable managing stakeholders.

Operational Mindset: You have knowledge of billing/invoicing basics, contract management, and a passion for process optimization.

Languages: You speak English on a native level.

First call with our Talent Acquisition Manager Claudia to better understand your background and aspirations (30-45 minutes).

Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes).

Home assignment to complete, which will be evaluated to assess your technical skills and business logic.

Final interview with a C-level executive to discuss Malt’s long-term vision.

Location & Eligibility

Where is the job

Paris

Hybrid — some on-site time required

Who can apply

Same as job location

Listed under

France

Listing Details

Posted: December 18, 2025
First seen: March 26, 2026
Last seen: May 5, 2026

Posting Health

Days active: 39
Repost count: 0
Trust Level: 33%
Scored at: May 5, 2026

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Apply for this position

Malt

lever

Malt is a leading European freelance marketplace connecting businesses with a vast community of freelancers and independent consultants, simplifying talent acquisition and project management.

Employees

750

Founded

2013

Domain

Jobs

External application · ~5 min on Malt's site

Please let Malt know you found this job on Jobera.