🤝 Developer Relations & Customer Success Manager

• Full-time
• Remote in Europe 

Description

We are looking for a rare hybrid: a tech-savvy professional with a background in software development, who is equally comfortable coding live on a conference stage and architecting long-term success for our high-profile B2B customers.

You will be the bridge between MapTiler's enterprise clients, the global open-source community, and our internal Product & Platform teams. You’ll ensure that anyone building with MapTiler, from a solo indie developer to a Fortune 500 tech stack, has the tools, documentation, and inspiration they need to succeed.

What you will do

• Technical Onboarding & Advisory: Personally onboard strategic B2B clients, guiding them through architecture design and product adoption. You aren't just solving bugs; you are a trusted technical advisor helping them scale.
• Value-Driven Growth: Monitor product usage trends to proactively help clients unlock advanced MapTiler features, driving long-term retention and expansion naturally through technical excellence.
• Community Advocacy: Represent MapTiler at global developer events and conferences. Yes, this includes stepping on stage for live tech demos and presentations.
• Technical Content Creation: Become the ultimate power user of MapTiler products. Produce engaging video content, developer tutorials, and step-by-step screencasts demonstrating how to deploy and use our services for our website and YouTube channel.
• Digital Engagement: Actively participate in developer spaces (GitHub, Discord, StackOverflow, Reddit, etc.) to unblock creators, answer complex technical questions, and champion the ecosystem.
• Feedback Loop: Gather deep technical feedback from both enterprise clients and the open-source community, working directly with our Product and Platform teams to shape our roadmap.
• Proactive Account Health & Retention: Monitor customer usage patterns and technical health indicator metrics to proactively mitigate churn risks among our highest-profile enterprise and government clients. 

What you bring

• The Tech Baseline: You have solid experience in software development, writing code, and deploying custom applications (web/mobile).
• AI-Positive Attitude: You naturally embrace AI tools (like GitHub Copilot, LLMs, or modern dev agents) to speed up your own workflow, build prototypes faster.
• The Communicator: You are an energetic, empathetic communicator. You can break down complex technical topics for a business audience, but also hold your own in a deep-dive architectural discussion with Senior Engineers.
• Stage & Screen Presence: You genuinely enjoy public speaking and creating content. You are comfortable with screen recording tools, explaining complex technical setups clearly on camera, and the idea of doing a live demo for a room full of developers sounds exciting to you.
• The Mindset: You care about the long-term success of the developer ecosystem. You love that "Aha!" moment when a developer finally solves a complex problem using your platform.
• Tools of the Trade: You are comfortable tracking client health in HubSpot/Zendesk, but feel equally at home reviewing Pull Requests or triaging issues on GitHub.
• Agile Methodologies: You have practical experience working in or with agile software development teams (Scrum, Kanban). You understand product release cycles, which allows you to seamlessly translate client feedback into structured requirements for our Product and Platform teams. 
• Language: Fluent English (C1+) is essential for global community engagement.

Bonus Points for: Being based near Brno (Czechia), having a public portfolio of technical content (blogs, videos, open-source contributions), speaking another world language or experience in GIS (ArcGIS, QGIS, PostGIS, MapLibre/OpenLayers).

What we offer

• Competitive financial compensation based on your experience & annual performance bonus.
• Widescreen LCD, a laptop of your choice, and all the resources you need for your work. 
• Flexible working hours to help you easily balance your personal and professional life.
• Work remotely from anywhere in Europe, or hang out with us at our hubs in Brno (Czechia) or Unterägeri (Switzerland).
• Collaborate with the best from major global brands to innovative open-source projects.
• Grow your career with dedicated support for continuous learning, attending conferences, and building your personal brand.
• A friendly, connected team and regular team-building events across Europe.

About MapTiler

At MapTiler, we make maps easy so that everyone can understand the world better. Our platform powers everything from global weather forecasting and humanitarian crisis management to flight trackers and the Swiss railways. Our maps are viewed by hundreds of millions of people worldwide every month.

We are deeply rooted in the developer and open-source communities. Since our users and customers are primarily developers, engineers, and geo-experts, we don't do traditional corporate account management. Instead, we build technical partnerships.