Lead Outreach Specialist (DE)

United StatesFull-timelead

OtherOutreach Specialist

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Quick Summary

Key Responsibilities

1 and/or group facilitation) when assigned, operating under the same

Requirements Summary

1. Outreach & Enrollment Leadership Community outreach and member enrollment Team guidance Support of outreach execution and performance 2.

Technical Tools

OtherOutreach Specialist

The Lead Community Outreach Specialist is a senior member of the Outreach team responsible for executing outreach activities while providing day-to-day guidance and support to Outreach Specialists.

This role supports team effectiveness by offering coaching, assisting with onboarding and training, coordinating outreach activities, and identifying opportunities for process improvement. The Lead Outreach Specialist ensures alignment with organizational standards while maintaining individual outreach responsibilities.

In addition to outreach functions, this role may provide in-person peer recovery support services (1:1 and/or group facilitation) when assigned, operating under the same requirements, supervision, and standards as Peer Support Specialists.

The Lead Community Outreach Specialist operates in two primary functions:

Community outreach and member enrollment
Team guidance
Support of outreach execution and performance

Develop and maintain relationships with healthcare providers, community organizations, and referral partners to increase awareness of Marigold services.
Represent Marigold at provider meetings, community events, and networking opportunities to strengthen partnerships and support referral growth.
Identify and communicate market opportunities, referral trends, and partner feedback to leadership to support strategic outreach efforts.

A. Community Outreach & Engagement

Perform all core outreach responsibilities, including:

Conducting site visits and community outreach
Engaging potential members in various settings
Promoting Marigold Health’s peer support services
Build and maintain relationships with provider partners and community organizations
Represent Marigold Health professionally in all external interactions

Assist individuals in accessing and enrolling in the Marigold platform
Support onboarding and initial engagement
Coordinate handoff to peer support services following enrollment

Serve as the first point of contact for non-supervisor outreach questions and support
Provide real-time guidance and coaching in the field or virtually
Share best practices related to outreach strategy, communication, and documentation
Support team alignment with organizational processes and expectations

Assist in onboarding and training new Outreach Specialists
Reinforce standard workflows, tools, and outreach approaches
Support ongoing skill development across the outreach team

Develop and maintain strong, trust-based relationships with key stakeholders, including clinical leaders, care managers, peer support teams, and community partners

Conduct regular provider outreach, site visits, and partner meetings to strengthen engagement and identify opportunities for growth

Collaborate with provider organizations to improve referral pathways, enrollment processes, and member activation outcomes

Track and communicate partner feedback, market intelligence, and emerging needs to internal stakeholders

Maintain accurate documentation of provider interactions, engagement activities, and partnership outcomes

Provide recovery-oriented peer support in individual and/or group settings
Facilitate in-person peer support groups using lived experience and recovery principles
Maintain appropriate boundaries consistent with peer support scope
Operate under supervision and requirements applicable to Peer Support Specialists

Complete required documentation for peer services in accordance with organizational and regulatory standards
Follow supervision, training, and escalation protocols required for peer staff
Ensure services align with billing, contractual, and compliance requirements

Identify operational challenges and opportunities for improvement
Escalate process inefficiencies, risks, or issues to the Outreach Manager
Support implementation of improvements and best practices across the team

Maintain accurate records of outreach activities, enrollments, and member interactions
Ensure documentation is timely, accurate, and compliant with organizational standards
Support reporting requirements related to outreach performance

Recognize potential safety or behavioral health concerns during outreach or service delivery
Follow established protocols to escalate concerns to appropriate teams
Maintain appropriate boundaries in all member interactions

To perform this role effectively, the Lead Community Outreach Specialist must demonstrate:

Strong interpersonal and relationship-building skills
Ability to provide formal leadership and mentorship
Strong understanding of outreach strategies and community engagement
Ability to appropriately use lived experience (when applicable)
Strong group facilitation skills (for those delivering peer services)
Clear understanding of boundaries between peer support and clinical care
Strong organizational and coordination skills
Ability to manage multiple priorities and support team effectiveness
Ability to identify risks and escalate appropriately

2–3 years of experience in community outreach, healthcare engagement, or related roles
Demonstrated ability to mentor or guide peers
Strong communication and interpersonal skills
Ability to work independently and manage a flexible schedule
Willingness to travel extensively (up to ~75%)
Meets or is actively working toward meeting state-specific requirements for Peer Support Specialist certification, including:
- Completion of required training and/or
- Accumulation of supervised hours toward certification
- Demonstrates lived experience with, or a strong understanding of, substance use and/or mental health recovery, consistent with applicable state requirements

Active certification as a Peer Support Specialist or Recovery Coach
Experience facilitating groups or providing peer support services
Experience in behavioral health or substance use recovery environments
Experience coordinating outreach programs or team activities
Familiarity with digital health platforms

Reports directly to Manager of Outreach
Provides mentorship and support to Outreach Specialists
When providing peer services:
- Operates under supervision consistent with Peer Support Specialists
- Adheres to all supervision, documentation, and compliance requirements

More About Marigold Health 

Marigold Health is an early-stage, rapidly growing startup providing services for a range of community-based mental health and substance use treatment providers as well as for managed care organizations.  We collaborate with eminent investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association.    

Our core values are authenticity, candor, and ambition.    

Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face.    

Marigold Health is an equal opportunity employer.  

Questions? Feel free to reach out to peopleops@marigoldhealth.com