Assistant Front Office Manager

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Assistant Front Office Manager, opportunity awaits. 

Position Summary: 

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations   

• Develop specific goals and plans to prioritise, organise and complete your work. 

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties 

• Plan and execute team building activities so associates feel valued for their contributions 

• Be a dynamic and thoughtful leader by empowering and supporting your team 

• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met 

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity 

• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings 

• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. 

About You: 

• Experience with OPERA property management system or similar 

• Relevant experience in a similar managerial role 

• Working rights in Australia 

• Enthusiastic to escalate your career 

• Self-motivated, driven and energized in a fast-paced environment 

• Armed with smart solutions and a can-do attitude 

Our Benefits:  

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

   

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!