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Back of House Manager, Pre-Opening - The St. Regis London

United Kingdom·Londonmid

OtherHouse Manager

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Quick Summary

Overview

Back of House Manager Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet,

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OtherHouse Manager

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking a detail-oriented and service-driven Back of House Manager to oversee the daily operations of our back-of-house support teams. This hands-on leadership role is essential to maintaining the high standards of cleanliness, efficiency, and presentation that define The St. Regis experience. You will manage dish room operations, night cleaning, banquet plating, and food running, while leading a team of kitchen support staff with precision and care.

Responsibilities

~1 min read

→Oversee day‑to‑day kitchen utility operations, ensuring all supplies, equipment and uniforms are available and well maintained.
→Manage inventory control for china, glassware, silverware and smallwares, monitoring stock levels and inbound materials.
→Maintain high standards of hygiene, sanitation and health & safety, ensuring full compliance with food handling and property regulations.
→Ensure food holding and transport equipment is operational and maintained to required standards.
Communicate operational updates and issues effectively with senior leadership and cross‑functional teams.
→Lead, motivate and supervise the kitchen utility team, setting clear performance expectations.
Provide coaching, feedback and development support to drive high standards and continuous improvement.
→Promote a positive, respectful and collaborative team culture.
Manage departmental labour and controllable costs in line with budget expectations.
→Support seamless service delivery and positive guest experiences by ensuring utility operations run efficiently.
→Participate in leadership meetings and contribute to service improvement initiatives.
→Recruit, train and develop team members, ensuring safe working practices and proper equipment use.
Monitor performance, conduct reviews and address employee concerns proactively.

We are seeking an operationally astute stewarding leader who combines rigorous standards with a service‑driven mindset, someone who thrives in a luxury hotel environment and understands the critical role stewarding plays in safety, efficiency and seamless guest experiences.

• Proven experience leading stewarding or back‑of‑house teams within luxury hotels or similar environments.
• Strong technical knowledge of hygiene, sanitation, food safety and UK compliance standards, with a meticulous eye for detail.
• Demonstrated ability to manage stewarding operations efficiently, including equipment care, chemical control and waste management.
• Commercially aware, with experience controlling labour, inventory and operating costs while maintaining exceptional standards.
• Excellent leadership and communication skills, with the ability to train, motivate and develop disciplined, high‑performing teams.
• Calm, resilient and solutions‑focused, with a proactive approach to problem‑solving and continuous improvement.

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub’s exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide

Clear pathway for internal promotions and transfers
Cross‑department training to refine your craft and broaden your expertise
Expert‑led development programmes
Continuous learning through structured programmes
Premium e‑learning platform access
Be part of an exclusive pre‑opening experience shaping the future of the property

Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year‑round wellbeing initiatives and wellness activities

Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated—birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.