Loyalty Ambassador

Loyalty Ambassador

At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Loyalty Ambassador who can help us grow, build lasting relationships, and inspire excellence.

• Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you, your family, and friends 
• Grow your career without limits – Access world-class training, development programs, and endless career opportunities within the world’s largest hotel group 
• Invest in your future – Benefit from industry-leading learning programs and professional development resources designed to help you succeed 
• Feel valued every day – Be recognised and celebrated through ongoing employee recognition initiatives 
• Stay active and energised – Access to on-site gym facilities 
• Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle venues 
• Birthday perks – Celebrate your special day with a paid day off
• Be part of something bigger – Join a global brand that champions diversity, inclusion, and equal opportunities for all 

About the Role

Duties

• Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). 
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction. 
• Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. 
• Wear the mascot costume and embody the character in a fun, energetic, and professional manner.
• Engage warmly with children and families, creating memorable and enjoyable experiences.
• Greet and interact with guests in a friendly and approachable manner.
• Follow safety and performance guidelines to ensure a safe environment for guests and yourself.

Skills & Experience

• Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
• I’m Alert Food Safety Certification (from City of Perth) 
• Experience working in customer service role preferable
• Passion for customer service.
• A genuine love for working with children and families.
• Confidence performing and engaging in public.
• Physical fitness and stamina to wear the mascot costume for extended periods.
• Reliability, punctuality, and a strong sense of responsibility.
• Flexibility to work during school holidays, weekends, and festive periods.
• Unrestricted working rights for Australia

Only shortlisted candidates will be contacted to go through our selection process.