F&B Maslina Guest Ambassador (MGA)

Maslina Resort is a five-star Mindful Luxury retreat on the island of Hvar, where nature, heritage, and heartfelt service meet by the shores of Maslinica Bay near Stari Grad. Luxury is not defined by excess at Maslina, but by authenticity, awareness, and care — for our guests, our people, and our island home.

Joining our team means becoming part of a community that values curiosity, creativity, and growth. We work with intention, collaborate with respect, and celebrate individuality, because people are at the heart of everything we do.

If you are inspired by meaningful hospitality and wish to contribute to a story that combines mindfulness, innovation, and genuine connection, we invite you to join us and help shape the future of Mindful Luxury on Hvar.

Learn more here:

https://www.maslinaresort.com/

https://drive.google.com/drive/folders/1EphFBybmCnoI5mV8RveAlqdkf7PmpTGf?usp=share_link

For the upcoming season, we are looking for:

We are looking for an F&B Maslina Guest Ambassador—a hybrid role that combines the operational duties of a Restaurant Supervisor with the personalized engagement of a Guest Relations specialist.

In this role, you serve as the "bridge" between our service teams (Kitchen, Bar, Beach, Wellness) and the guest, ensuring a seamless and high-end experience.

• Supervise the daily workflow of the Restaurant, Bar, Abay, and Beach areas.

• Perform direct food and beverage service to maintain a high-touch presence on the floor.

• Lead daily meetings and mentor the team to maintain 5-star standards.

• Ensure all indoor and outdoor areas (cushions, sunbeds, etc.) are immaculate and visually organized.

• Coordinate with Housekeeping and Maintenance to ensure daily resort appearance and address guest needs.

• Serve as the primary point of contact for in-house guest communication.

• Review guest profiles, preferences, and history to personalize their stay.

• Proactively engage with guests to provide recommendations (cocktails, wellness, excursions) and anticipate their needs.

• Create small, spontaneous touches (amenities, seasonal fruits, etc.) to enhance the guest experience.

• Resolve guest complaints promptly and follow up personally to ensure satisfaction.

• Maintain accurate records in the CRM tool and provide daily recaps of guest interactions.

• Coordinate departure logistics and maintain guest connections during the winter season (e.g., holiday messages or return booking offers).

• Assist other departments as needed when occupancy allows, in the spirit of multitasking.