Residences Concierge

Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or

services (e.g ., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from Residence owners and their guests with unique needs and follow up to promote

satisfaction . Gather, summarize, and provide information to Residence owners and their guests about the property

and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to

Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the

key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact

appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call , request,

or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for

move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their

vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information

in logbooks.

Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training

and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean

and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and

acknowledge all Residence owners and their guests according to company standards, anticipate and address service

needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear

and professional language, prepare and review written documents accurately and completely, and answer telephones

using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach

common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality

assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform

other reasonable job duties as requested. Adhere to the highest standards of Marriott International service excellence.

 

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.