Policy Analyst

The Trust & Safety Policy Team is responsible for the rules Members must follow to be allowed on or when using the platforms across the Match Group portfolio. Our mission is to maintain best-in-class policies that protect our Members and the integrity of those platforms. As a Policy Analyst, you will execute the operational activities across the team's workstreams: conducting research and analysis, running deep-dive audits, drafting and implementing guidance updates, answering questions, and funneling feedback from various sources to the broader team for continuous improvement. You will serve as a front-line point of contact, providing policy support for agents, training, and quality teams, as well as engaging in moderation work led by Product or the Anti-Abuse teams.

• Analyze existing policies and guidelines to identify gaps, inconsistencies, or conflicts, and conduct efficacy reviews to determine whether policies are being applied properly.

• Assist in the drafting of policies and guidelines and support the development of new policies, including researching policy topics.

• Assist in implementing changes and support feedback loops for operations teams.

• Be a subject matter expert in assigned policies, working with cross-functional partners to implement changes and manage feedback.

• Support the Policy Team's operations and assist in various projects or workflows as needed.