OFFICE SERVICES CLERK LEAD

Introduction

\r\n\r\n�\r\nWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.\r\n\r\n�\r\nWe aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.�\r\n\r\n\r\nLIMITED TO CANDIDATES WILLING TO WORK IN CALVERT COUNTY\r\n

GRADE

ASTD9\r\n

LOCATION OF POSITION

Calvert County Department of Social Services�\r\nFamily Investment Administration�\r\n200 Duke Street\r\nPrince Frederick, MD 20678\r\n

Main Purpose of Job

The Office Services Clerk Lead serves as a primary administrative guide and operational link between junior support staff and executive leadership. Working under the direct supervision of the Front Office Supervisor, this role oversees daily, administrative operations by assigning, reviewing, and approving the work of junior clerical staff. The role focuses on training team members, streamlining front-office workflow, and ensuring strict adherence to agency regulation, operational procedures, and task\r\ndeadlines.\r\n

POSITION DUTIES

\r\n Acts as the designated lead staff member performing a range of clerical duties, covering the Job Center as assigned, and training new administrative support staff.�\r\n Directly serves clients by issuing approved EBT cards to deliver eligible program benefits.�\r\n Assists with the agency's crisis management operations, delivering critical support services to individuals experiencing homelessness.\r\n\r\n

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.\r\nEducation: Graduation from an accredited high school or possession of a high school equivalency certificate. \r\n\r\nExperience: Two years of experience performing clerical duties. \r\n\r\nNotes: \r\n\r\n1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. \r\n\r\n2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience. \r\n\r\n3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.\r\n\r\n\r\n\r\n\r\n\r\n One year experiencing using Microsoft Office Suite.\r\n One year experience as a lead worker, assigning,\r\n reviewing, and approving the work of lower-level administrative support staff\r\n and experience in training them.\r\n One year experience maintaining a filing/tracking systems.\r\n\r\n\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE. \r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.\r\nIf you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.\r\n

EXAMINATION PROCESS

\r\nThe examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.� The supplemental questionnaire may be used as part of the rating process.� Therefore, it is important that you provide complete and accurate information on your application.\r\n\r\n\r\nFor education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.\r\n\r\n

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS\r\n\r\n\r\n•\tPersonal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).�\r\n•\tAnnual Leave – ten (10) days of accumulated annual leave per year.\r\n•\tSick Leave – fifteen (15) days of accumulated sick leave per year.\r\n•\tParental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.\r\n•\tHolidays – State employees also celebrate at least twelve (12) holiday per year.\r\n•\tPension – State employees earn credits towards a retirement pension.\r\n•\tPositions may be eligible for telework.\r\n\r\n\r\n

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Trelia Gunter, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, MD 21201.\r\n\r\n\r\nOr email trelia.gunter@maryland.gov.; voice 410-767-7416.\r\n\r\n\r\nAll mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.�\r\n\r\n\r\nIf additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.�\r\n\r\n\r\nTTY Users: call via Maryland Relay.\r\n�\r\nIf you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.�\r\n\r\n\r\nAs an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.\r\n