SENIOR SALESFORCE QUALITY ANALYST , CONTRACTUAL **REPOST** (IT Systems Tenchincal Specialist)

Introduction

**Previous applicants are still being considered**\r\n\r\n\r\n\r\n\r\nThe Maryland Insurance\r\nAdministration (MIA) is an independent State agency that regulates Maryland’s\r\n$46 billion insurance industry and protects consumers by monitoring and\r\nenforcing insurers’ and insurance professionals’ compliance with State\r\nlaw.� Through the diligence of a highly professional staff of market\r\nanalysts, financial analysts, accountants, lawyers, law enforcement officers,\r\nactuaries, complaint investigators, and others, the MIA works to facilitate a\r\nstrong and competitive insurance marketplace where consumers are well informed\r\nand treated fairly.� Staff members are subject matter experts who serve as\r\na resource for lawmakers, consumers, and other public and private\r\nentities.�\r\n�\r\nThe MIA is charged with a\r\nbroad range of responsibilities including the licensure of insurance carriers\r\nand insurance producers (brokers/agents) operating in Maryland, the conduct of\r\nfinancial examinations of companies to monitor financial solvency, and the\r\nreview and approval of rates and contract forms. The MIA investigates reports\r\nof consumer fraud and consumer complaints about life, health, automobile,\r\nhomeowners, and/or property insurance.� Insurance carriers are subject to\r\nmarket conduct examinations and other actions to monitor compliance with\r\nMaryland law.� The MIA also has a unit dedicated to consumer education and\r\noutreach, which participates in hundreds of events and reaches thousands of\r\nindividual consumers annually.\r\n

GRADE

STD0021\r\n

LOCATION OF POSITION

Baltimore City or Hybrid (between office and telework)\r\n

POSITION DUTIES

\r\n\r\nThe Maryland Insurance Administration (MIA) is seeking a meticulous and\r\ntechnically savvy Senior Salesforce Quality Analyst to oversee the quality\r\nassurance of our enterprise ecosystem. This position will be responsible for\r\nensuring the reliability, performance, and data integrity of our Salesforce\r\nplatform and its critical integrations driven by MuleSoft.\r\n�\r\nThe Senior Salesforce Quality Analyst will sit at the intersection of CRM\r\nfunctionality and API middleware, designing robust test strategies that\r\nvalidate end-to-end business processes. The ideal candidate has several years\r\nof hands-on experience in Salesforce testing, and validating MuleSoft APIs, and\r\na passion for automation.\r\n�\r\nKey responsibilities include: \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n End-to-End Test Strategy: Define, design, and execute comprehensive test\r\n plans and test cases that cover Salesforce functionality, user interfaces,\r\n custom workflows (Flows), and backend MuleSoft API integrations.\r\n MuleSoft & API Testing: Validate REST/SOAP APIs, data mappings, and\r\n transformations routed through MuleSoft. Perform payload validation,\r\n error-handling checks, and boundary testing using tools like Postman, SoapUI,\r\n or Anypoint Studio.\r\n Regression & Automation: Build and maintain manual as well as\r\n automated testing suites for both Salesforce and integration endpoints to\r\n ensure continuous deployment stability.\r\n Data Validation: Verify complex data migrations, synchronization logic,\r\n and data integrity between Salesforce and downstream/upstream systems connected\r\n via MuleSoft.\r\n Defect Management: Identify, document, and track software defects to\r\n resolution. Collaborate closely with Salesforce Developers, MuleSoft Engineers,\r\n and Business Analysts to isolate bugs and reproduce edge cases.\r\n Agile Participation: Participate\r\n actively in sprint planning, refinement, and daily stand-ups to ensure QA scope\r\n is aligned with upcoming user stories and technical design documents.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.\r\nNotes:\r\n1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.�\r\n2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.\r\n3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.\r\n4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.\r\n5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n\r\n\r\n Salesforce Certified Administrator\r\n MuleSoft Certified Developer or Integration\r\n Associate\r\n Platform App Builder\r\n Platform Developer I\r\n Salesforce Consultant (Service Cloud)\r\n Software Testing Certifications\r\n Production support experience\r\n Ability to support priorities beyond\r\n Salesforce related projects\r\n Experience with Box document management\r\n system\r\n\r\n\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE. \r\n

SELECTION PROCESS

Please make sure that you\r\nprovide sufficient information in your resume to demonstrate that you meet the\r\nqualifications for this recruitment. All information concerning your\r\nqualifications must be submitted by the closing date. We will not consider\r\ninformation submitted after this date. For education obtained outside the U.S.,\r\nany job offer will be contingent on the candidate providing an evaluation for\r\nequivalency by a foreign credential evaluation service prior to starting\r\nemployment (and may be requested prior to interview).\r\n

BENEFITS

Contractual employees who\r\nwork for an agency covered under the State Employee and Retiree Health and\r\nWelfare Benefits Program, have a current employment contract and work 30 or\r\nmore hours a week (or on average 130 hours per month) may be eligible for subsidized\r\nhealth benefits coverage for themselves and their dependents. As a contractual\r\nemployee, you will be responsible for paying 25% of the premiums for your\r\nmedical and prescription coverage, including any eligible dependents you have\r\nenrolled. The State of Maryland will subsidize the remaining 75% of the cost\r\nfor these benefits. You can also elect to enroll in dental coverage, accidental\r\ndeath and dismemberment insurance, and life insurance, but will be responsible\r\nto pay the full premium for these benefits.\r\n�\r\nLeave may be granted to a\r\ncontractual employee who has worked 120 days in a 12 month period. This leave\r\naccrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours\r\nper calendar year.\r\n

FURTHER INSTRUCTIONS

Please contact:\r\ncharrison@maryland.gov for additional information concerning this recruitment.\r\nOnline applications are strongly preferred. For immediate consideration: upload\r\none (1) WORD or PDF file, that includes your combined cover letter and resume, to\r\nthe 'Resume' tab.\r\nIf you are unable to apply\r\nonline, you may submit an application packet by mail. Your submission must be\r\nreceived by close of business, on the closing date for the recruitment.\r\nPostmarks will not be accepted.\r\n�\r\nComplete application\r\npackets may be mailed to:\r\nMaryland Insurance\r\nAdministration\r\nHuman Resources -\r\nRecruitment #: 26-004488-0018\r\nSt. Paul Place, Suite 2700\r\nBaltimore, MD 21202\r\n