Director, Client Partnerships

Job Description

Director, Client Partnerships

Reports to: Group/Senior Director, Client Partnerships

Department: Client Partnerships

Location: UK

About Us

At MedComms Experts/NexGen, who have recently combined forces, we believe our transformational role in communicating scientific progress has the power to shape clinical practice and improve lives.

We stand apart through strategic and creative thinking, excellence in execution, and a people-first, collaborative mindset. We partner with clients who share our ambition to challenge convention and co-create innovative solutions that make complex science accessible, engaging, and memorable.

By combining scientific depth with human-centred storytelling and digital innovation, we help medical and scientific leaders communicate with clarity, authenticity, and measurable impact.

Overview

The Director, Client Partnerships (DCP) leads account strategy and programme direction, translating client business challenges into impactful, strategically aligned solutions. They own account performance, including revenue, profitability, and financial frameworks, while driving growth through up-selling, cross-selling, and new opportunities. Acting as a trusted advisor to senior clients, they build strong relationships across their client base and ensure alignment across internal teams. This role also focuses on developing team members, maintaining market and therapy area expertise, and upholding compliance and quality standards. Success is defined by exceeding revenue targets, delivering measurable impact, high levels of client satisfaction, and driving sustained account growth through strong leadership, role modelling, collaboration and business acumen.

Key Responsibilities

• Owns account plans and aligns delivery to strategy.
• Defines programme strategy and client direction.
• Translates client business challenges into strategic programmes.
• Reviews materials for strategic alignment and impact.
• Owns account revenue, profitability, and financial frameworks.
• Establishes client financial agreements and approves reconciliations.
• Drives up-selling, cross-selling, and account expansion.
• May lead pitches and will be key drivers of proposal development.
• Builds strong cross client relationships including senior clients and acts as advisor.
• Aligns internal teams and drives collaboration.
• Maintains market, client, and therapy area awareness.
• Leads and develops CP team members -.
• Ensures compliance and quality standards.

Qualifications

• Bachelors degree in Life Science, Project Management or Business.

Core Competencies

• Demonstrates strong account leadership and commercial awareness.
• Applies strategic thinking to programmes.
• Provides solutions that go beyond the client brief, to fully address their business challenges.
• Influences senior stakeholders.
• Leads teams effectively.

What Success Looks Like:

• Exceeds revenue and growth targets.
• Builds strong senior client partnerships.
• Delivers strategically aligned programmes with measurable impact.
• Drives sustained account expansion.
• Accurate timesheets and financial records.
• Leads cross-departmental collaboration, championing process and resourcing needs.
• Takes part in company-wide initiatives.

Why Join Us

We believe our role in communicating scientific progress has the power to shape clinical practice and improve lives. Our teams combine strategic and creative thinking, scientific depth, and digital innovation to make complex science accessible, engaging, and actionable.

You’ll be joining a company built on a strong foundation of excellence and collaboration — one that’s now scaling globally to redefine what partnership, purpose, and performance mean in medical communications. As we enter our next phase of growth, we’re expanding our reach, evolving our offerings, and building on the success of our founders and teams to become the destination agency that everyone wants to work for, work with, and be supported by.