Meesho
Meesho20mo ago

Program Manager

Bangalore, KarnatakaFull Time Employeemid
OperationsProgram ManagerProject ManagerProject & Program Management
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Quick Summary

Overview

About the Team The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations.

Technical Tools
customer-supportproject-managementstrategic-planning
About the Team
 
The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you’re passionate about AI, building strong partnerships, and creating impactful change, this is the team for you!
 
About the Role
 
As a Manager, you will play a critical role in solving business critical problems. You’ll identify key opportunity areas through primary and secondary research, find user & seller problems, set priorities, come up with solutions and drive implementation in different types of projects.
 
You’ll shape up the right solutions in coordination with the product team (in case your solution requires tech interventions). You’ll also work with the team leaders to create and improve the operating systems of the team (strategic planning, competitive intelligence, building review systems, culture and so on).
  • In-depth primary and secondary research into different consumption verticals of India, which will also require you to go on the ground talk to users and any other stakeholders of the industry
  • Build experimenting strategy for different products to test and launch in the vertical
  • Set the goal metrics for Product-Market-Fit and enable the execution teams to reach those metrics for PMF
  • Lead in problem-solving tasks and discussions to unlock product-market-fit
  • Own the end of end goal and execution ownership of your charters
  • Play a key role in framing strategic documents(working sessions) for problem discovery, exploration and solutions
  • Create and structure monthly review documents to be presented to the senior management / CEO
  • Create and maintain systems and processes to streamline operations across the business team
  • Be fungible in the role to potentially lead an execution charter along with the strategy role for the new Vertical
  •  3-5 years of total work experience. At least 2+ year of experience in consulting firms / strategy offices of tech startups. Experience in startups/tech companies in similar roles will be an advantage
  • Proven problem-solving, project management skills and ability to derive core user insights from different types of users (consumers, sellers etc.)
  • You have championed teams through transformational changes, driven technological innovations, and improved operational performance in a customer support environment.
  • Proven leadership and organizational skills in your work experience
  • Location & Eligibility

    Where is the job
    Location terms not specified
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    September 4, 2024
    First seen
    April 24, 2026
    Last seen
    May 10, 2026

    Posting Health

    Days active
    15
    Repost count
    0
    Trust Level
    31%
    Scored at
    May 9, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Meesho
    Meesho
    lever
    Employees
    3k+
    Founded
    2015
    View company profile
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    MeeshoProgram Manager