Meesho20mo ago

Program Manager

Bangalore, KarnatakaFull Time Employeemid

OperationsProgram ManagerProject ManagerProject & Program Management

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Quick Summary

Overview

About the Team The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations.

Technical Tools

customer-supportproject-managementstrategic-planning

About the Team

The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you’re passionate about AI, building strong partnerships, and creating impactful change, this is the team for you!

About the Role

As a Manager, you will play a critical role in solving business critical problems. You’ll identify key opportunity areas through primary and secondary research, find user & seller problems, set priorities, come up with solutions and drive implementation in different types of projects.

You’ll shape up the right solutions in coordination with the product team (in case your solution requires tech interventions). You’ll also work with the team leaders to create and improve the operating systems of the team (strategic planning, competitive intelligence, building review systems, culture and so on).

In-depth primary and secondary research into different consumption verticals of India, which will also require you to go on the ground talk to users and any other stakeholders of the industry

Build experimenting strategy for different products to test and launch in the vertical

Set the goal metrics for Product-Market-Fit and enable the execution teams to reach those metrics for PMF

Lead in problem-solving tasks and discussions to unlock product-market-fit

Own the end of end goal and execution ownership of your charters

Play a key role in framing strategic documents(working sessions) for problem discovery, exploration and solutions

Create and structure monthly review documents to be presented to the senior management / CEO

Create and maintain systems and processes to streamline operations across the business team

Be fungible in the role to potentially lead an execution charter along with the strategy role for the new Vertical

3-5 years of total work experience. At least 2+ year of experience in consulting ﬁrms / strategy offices of tech startups. Experience in startups/tech companies in similar roles will be an advantage

Proven problem-solving, project management skills and ability to derive core user insights from different types of users (consumers, sellers etc.)

You have championed teams through transformational changes, driven technological innovations, and improved operational performance in a customer support environment.

Proven leadership and organizational skills in your work experience