IT Technician

As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization.

**100% on-site, in-person position**

• →Set up and configure Microsoft SharePoint environments to support collaboration and document management.
• →Maintain and support SharePoint sites to ensure optimal functionality.
• →Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions.
• →Troubleshoot and resolve software-related issues, providing timely support to end-users.
• →Stay informed about the latest SharePoint and software trends to recommend enhancements.
• →Respond to and resolve help desk tickets efficiently.
• →Diagnose and troubleshoot software problems using effective problem-solving techniques.
• →Work with team members to escalate and resolve complex technical issues.
• →Assist in the installation, configuration, and maintenance of software applications.
• →Educate end-users on software functionalities and best practices.
• →Document and maintain accurate records of all support interactions.

• Experience in setting up and maintaining Microsoft SharePoint environments.
• Strong knowledge of SharePoint architecture, configuration, and customization.
• Proficient in software support, troubleshooting, and issue resolution.
• Strong communication skills for interacting with both technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications in SharePoint and software support are beneficial.
• Solid understanding of software applications and their functionalities.
• Detail-oriented with strong organizational and multitasking abilities.
• Strong customer service skills.