Systems Administrator

Summary 

At Mercury Filmworks, our artists and production teams create award-winning animated film and television projects enjoyed by audiences around the world and our IT team plays a critical role in keeping that creativity moving. 

We are looking for a Systems Administrator who enjoys solving problems, learning new technologies, and helping people succeed. In this role, you will provide day-to-day technical support to production staff and corporate teams, assisting with workstation deployment, user support, onboarding, hardware and software maintenance, troubleshooting, and supporting both on-site and remote workers. 

The ideal candidate is organized, technically curious, customer-service focused, and comfortable working in a fast-paced production environment where priorities can shift quickly. This is a hands-on role that offers the opportunity to grow technical skills while supporting the technology behind well known and loved animated productions. 

This is a full-time, on-site position based at our Ottawa studio, Monday to Friday, from 9:00 AM to 5:00 PM. 

Key Responsibilities 

End-User Support & IT Operations 

• Provide responsive on-site and remote technical support to end-users through the IT ticketing system.  
• Troubleshoot hardware, software, networking, printing, and peripheral-related issues across Windows, Linux, macOS, and mobile environments.  
• Diagnose and resolve workstation, laptop, and remote access issues with minimal disruption to production.  
• Escalate complex issues to senior IT staff when appropriate.
• Track, document, and communicate issue resolution progress clearly and professionally.  

 Workstation & Hardware Management 

• Deploy, configure, maintain, and upgrade desktop workstations, laptops, monitors, and related peripherals.  
• Install and maintain operating systems, software applications, drivers, and security updates.  
• Perform hardware repairs and component replacements including storage devices, memory, graphics cards, cooling systems, and peripherals.  
• Maintain accurate IT asset inventory and lifecycle tracking records.  
• Participate in workstation refreshes, hardware rollouts, and infrastructure projects.  

User Account Administration 

• Support onboarding and offboarding processes including account creation, access provisioning, equipment setup, and system access validation.  
• Assist with management of Active Directory / Entra ID user accounts, permissions, and group memberships.  
• Support Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, Word, Excel, and PowerPoint. 
  

Production & Data Management 

• Organize, transfer, archive, and securely store digital production assets as required.  
• Assist with data integrity, storage management, and secure file-sharing workflows across platforms.  
• Support remote desktop and virtual workstation technologies used in animation production environments.  

Documentation & Security 

• Create and maintain technical documentation, support procedures, and end-user guides.  
• Follow and help enforce IT security standards, company policies, and best practices.  
• Assist with incident response, root cause analysis, and preventative maintenance efforts.  
• Contribute to maintaining a secure and stable production environment.  

Team Collaboration 

• Work collaboratively with the broader IT team, production departments, and operations staff.  
• Participate in testing, evaluations, and special projects related to new hardware, software, and workflows.  
• Perform additional duties as required to support studio operations.  

Skills & Qualifications 

Required Qualifications 

• Diploma or post-secondary education in Information Technology, Computer Systems, or a related field.  
• 1–3 years of experience in a technical support, desktop support, or junior systems administration role is an asset.  
• Working knowledge of:  
  • Windows 11  
  • macOS  
  • Linux environments (CentOS, Rocky Linux, or equivalent)  
• Experience supporting Microsoft 365 applications and services including:  
  • Outlook  
  • Teams  
  • SharePoint  
  • Word  
  • Excel  
  • PowerPoint  
• Familiarity with:  
  • Active Directory / Entra ID  
  • Remote desktop technologies such as PCoIP, Teradici, and HP RGS  
  • IT ticketing systems and documentation platforms  
  • Video conferencing tools including Zoom and Microsoft Teams
  • Diagnosing and repairing workstation hardware issues.  

• Character traits we need:

• • Strong analytical and troubleshooting skills.  
  • Excellent interpersonal, communication, and customer service skills.  
  • Ability to manage multiple priorities in a fast-paced production environment.  
  • Self-motivated and collaborative.  
  • Ability to lift and move computer equipment and peripherals as required.
  • Think of others 

Assets/ Nice to Have

• Experience supporting animation, VFX, or media production environments.
• Familiarity with animation production pipelines and tools.   
• CompTIA A+ certification or equivalent technical certification.  
• Experience with asset management and archival workflows.  
• Valid driver’s license and ability to travel locally if required.  

Work Environment 

• Hybrid office and remote support environment.  
• Fast-paced production studio supporting multiple concurrent animation projects.  
• Occasional after-hours or weekend support may be required during production deadlines or maintenance windows.  

What Success Looks Like in This Role 

• Technical issues are resolved quickly and professionally with minimal disruption to production.  
• New employees are onboarded efficiently and fully operational on day one.  
• Systems, workstations, and user environments remain stable, secure, and well-documented.  
• Communication with users is clear, respectful, and solution-focused.  
• The IT team is viewed as reliable, collaborative, and proactive in supporting studio operations.