Collection Officer

Through the battles and the breakthroughs, we're there. Where will you be? 

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years. 

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. 

At Mercy Health, it’s all about taking what we have and making it better.  

To do that, we need you.  

Join us at Mercy Health, and help our teams deliver even greater outcomes.  

The Group Billing and Receivables function is a centralised Support Service that undertakes billing and receivable activities across Mercy Health and comprises multiple teams that support the Health Service and Health Ageing business streams.  

Reporting to the Billing & Receivables Manager, Health Services, the Collection Officer  is responsible for timely collection of outstanding debtors across multiple systems and sites in accordance with Australian healthcare funding models. This role ensures compliance with Medicare, private health insurance, and regulatory requirements while supporting revenue integrity and delivering high-quality service to patients and stakeholders.  

The role will also develop an understanding and oversight of all Collections functions performed by the Group Billings and Receivables Team whilst providing guidance, support and education to other team members.  As a centralised role, engagement will be via a common law contract rather than a Victorian health EBA.

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts. 

To thrive in this role, you will have: 

• 2+ years of experience and knowledge of performing a similar Collection officer role within the hospital sector.  
• Experience with iPM billing  is highly desirable
• A high attention to detail and commitment to accurate working.   
• Well-developed interpersonal, written and verbal communication skills.  
• Strictly understand privacy and collection guidelines and compliance requirements.  
• A strong customer service focus and a commitment to a culture of excellence and quality.
• Proficiency across the  Microsoft suite of products to include Excel.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process. 

Ready to help us shape the future of healthcare? 

Join us and make a meaningful difference in people’s lives - and your career. 

Are you ready to apply for this role? Click Apply now 

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.   

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. 

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.