Client Success Project Manager

Location: Kensington Office

Hybrid: 3 days in office

MindGym uses the latest behavioural science to transform the performance of companies and the lives of people who work in them. But don’t take our word for it. We’ve partnered with over half the FTSE 100 and S&P 100, helping organisations create meaningful behaviour change and lasting business impact.

Born around a kitchen table in 2000, MindGym has gone on to work with many of the world’s top 500 companies, transform the performance of over three million people, and publish four books, including an international best-seller. We’ve left the kitchen table, but we’ve never lost our hunger.

As a Client Success Project Manager, you’ll lead the successful delivery of client programmes while acting as a thought partner to clients throughout their journey with MindGym.

You’ll be responsible for ensuring programmes deliver against client goals and success measures, helping clients maximise the value and impact of their partnership with us. You’ll own programmes from kick-off through to renewal, balancing delivery excellence, commercial ownership and client experience.

This role combines strong project management with commercial awareness and relationship management. You’ll work closely with clients to understand their priorities, proactively identify risks and opportunities, and continuously optimise programmes to drive engagement, impact and long-term partnership success.

You’ll need to be highly organised, commercially aware and comfortable navigating ambiguity, shifting priorities and multiple stakeholders.

• →Leading medium to high complexity client programmes from kick-off through to renewal
• →Owning programme delivery and revenue forecasting to ensure contracted revenue is scheduled and delivered on time and in full
• →Managing programme timelines, delivery plans, risks, forecasting updates and cross-functional coordination to ensure desired outcomes
• →Building trusted client relationships and acting as the primary point of contact throughout delivery
• →Understanding client goals, success measures and business priorities to ensure programmes deliver meaningful impact
• →Advising clients on how to maximise value from MindGym solutions, including driving engagement, adoption and optimisation opportunities
• →Proactively identifying risks, solving problems and navigating ambiguity in a fast-paced environment
• →Collaborating cross-functionally with Solutions, Sales, Operations and wider delivery teams to deliver a seamless client experience
• →Ensuring all programme documentation, project updates, revenue forecasting and delivery communications are managed effectively
• →Identifying opportunities to strengthen client impact, retention and long-term account growth
• →Presenting confidently to clients and stakeholders while balancing commercial awareness with delivery excellence
• →Supporting continuous improvement within the Client Success function and contributing to best practice sharing

• You enjoy building strong client relationships and acting as a trusted partner
• You’re highly organised and comfortable balancing multiple priorities at once
• You think beyond delivery and care deeply about client outcomes, impact and experience
• You’re commercially aware and understand how delivery quality influences retention, growth and revenue
• You communicate confidently with senior stakeholders and cross-functional teams
• You’re proactive, solutions-focused and calm under pressure
• You enjoy improving processes and finding smarter ways of working
• You’re collaborative and thrive in fast-paced environments

• 3–5+ years of experience managing client-facing projects or programmes
• Background within consulting, agency, learning, professional services or a similar environment preferred
• Experience managing medium to high complexity stakeholders and delivery programmes
• Strong project management and organisational capability
• Commercial awareness and confidence managing client relationships
• Project management qualifications are beneficial but not essential