Regional Aftersales Manager

MMNA restructured its field operations in mid-2025, which included creating a small, focused West Region with a smaller number of dealer partners to strongly focus on growth of current and new dealer partners in this Region.  The West Region currently has ~35 dealers divided into three districts.  While the Regional Aftersales Manager (RAM) role in the West Region shares commonalities with the other RAMs nationally, as the RAM for the West Region, you will particularly work hand in hand with the Regional Sales Manager and Dealer Development Manager on business growth and development of Aftersales opportunities in current and new markets.  This is a unique opportunity for the individual who likes to build and grow, and wants to see the results of their efforts in real time.  This position currently reports to the Director, Aftersales Performance. 

As the Regional Aftersales Manager – West Region, you are a member of the Company’s leadership team, responsible for strategically driving Aftersales performance and serving as mentor, expert consultant, and brand ambassador within the Region and with dealer partners. 

Your effective leadership will increase sales profitability in parts and accessories and the service lane, assist our West Region dealer partners in the growth of their Aftersales businesses, and will optimize the customer experience, helping to ensure positive brand awareness, loyalty, and a seamless customer journey.  You will guide your direct reports – District Parts and Service Managers - to successfully implement our strategic plan and provide consultative partnership to drive well managed, profitable dealer operations across the Region.  You also will be instrumental in the implementation of Momentum 2030, Mitsubishi Motors’ long-term business plan to achieve a modernized retail sales and service model, a path to network expansion and sales growth, and to be a leader in industry change and evolution. 

• 8+ years professional exempt-level automotive retail/wholesale experience, including experience as a District Parts and Service Manager and/or Regional Aftersales Support Manager (or equivalent positions in the industry).
• 3+ years of experience managing a high performing team, setting performance goals and KPIs, coaching and mentoring, and knowledge of HR/management best practices.
• BS/BA or equivalent combination of education and experience.
• Formal training in such areas as sales techniques, financial statement analysis, inventory management and related marketing and advertising.
• Holistic understanding of dealership and OEM operations; strong knowledge and experience in P&A sales/wholesale/inventory, technical service operations and customer experience drivers.
• Demonstrated results-oriented leadership; demonstrated record of achieving performance goals and objectives.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while demonstrating flexibility and adaptability.
• Strong interpersonal and communication skills and executive presence, ability to communicate with credibility and develop trust at all levels of the organization. Ability to model the MMC Way and MMNA values with team members, fostering a positive culture and employee experience.
• Must maintain a valid unconditional driver’s license and a MMNA approved driving record.

• In addition to OEM experience, dealership experience as a Service Director/Manager, Parts Director/Manager, or equivalent preferred.
• Experience in both Sales Operations (new car sales) and Aftersales Operations preferred.
• Strong financial acumen; understanding of dealer financial operations and finance arrangements, ability to interpret financial statements and other financial reporting data and manage budgets.

The base salary for this position ranges between $130,000 to $150,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers, Strengthen Trust
• Enrich Society
• Welcome All Facts, Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All, Work as a Broader Team

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter. 

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. 

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com.

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.