Senior Renewals Manager

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

• “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do.  We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs. 
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth. 
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment. 
• We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. 

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

As a Senior Renewals Manager at Modern Health, you’ll own the strategy, negotiations, and execution of renewals for a portfolio of clients. You’ll partner closely with Client Management, Legal, and Finance to drive consistent, scalable processes that protect and grow ARR, while taking a unified approach to increasing revenue and mitigating risk.

You will be accountable for renewal outcomes end to end — from building win‑win strategies and leading contract negotiations to ensuring accurate, predictable forecasting and identifying expansion opportunities.

This role reports into our Senior Director of Account Management and Renewals. This position is not eligible to be performed in Hawaii.

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  • →Own the renewals and upsell motion in collaboration with the Client Management team to drive retention and expansion across an enterprise customer portfolio.
  • →Engage proactively with key decision-makers and the Client Management team to surface and mitigate renewal risks early, crafting clear action plans to address them.
  • →Lead renewal negotiations and contract execution that align to both Modern Health’s objectives and client goals, creating long-term, value-based partnerships.
  • →Maintain rigor and discipline around forecasting, ensuring renewal and expansion projections are accurate, timely, and clearly communicated.
  • →Work cross-functionally and at the executive level to orchestrate risk-mitigation strategies and drive the right actions with internal stakeholders.
  • →Identify and qualify upsell and cross-sell opportunities in the renewal cycle to increase share of wallet and deepen client engagement with Modern Health.

• • 6+ years of Client Success and/or Account Management experience within an Enterprise SaaS organization.
  • Experience working with buyers in HR, People, Benefits, or Total Rewards is a plus.
  • A consistent track record of exceeding retention and revenue targets, with clear examples of how you’ve protected and grown ARR.
  • Exceptionally organized and proactive, with the ability to prioritize effectively, take initiative, and operate both independently and as part of a highly collaborative team.
  • Comfortable working in Salesforce.com, with a strong commitment to data accuracy and pipeline/forecast hygiene.
  • Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT). Immigration sponsorship is not available for this position.