Technical Support Engineer

Greece·Athensmid

Technical Support EngineerCustomer

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Quick Summary

Overview

modulus SA is an innovative telecommunications company headquartered in Athens, Greece, delivering next-generation VoIP telephony services to clients across domestic and international markets since 2012.

Key Responsibilities

Communicate with customers via phone and email Investigate and troubleshoot technical issues reported by customers Provide timely, sustainable, and practical solutions to technical issues Interface with peer network operators to investigate and…

Technical Tools

Technical Support EngineerCustomer

Responsibilities

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Communicate with customers via phone and email
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Investigate and troubleshoot technical issues reported by customers
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Provide timely, sustainable, and practical solutions to technical issues
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Interface with peer network operators to investigate and resolve day-to-day trouble tickets
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Provide engineering support for VoIP network infrastructure, including voice routing design and configuration
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Draft and maintain technical documents (e.g., network designs, SOPs, User Guides) to improve procedures and processes
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Address trouble tickets and work orders related to network services and voice network infrastructure devices

What We Offer

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We offer a collaborative, growth-oriented environment with experienced colleagues who are eager to support your development. As part of an innovative tech company working on cutting-edge technologies, you will have the freedom to experiment, research, and make a real impact. If you thrive in a fast-paced environment, excel at building relationships and are passionate about telecommunications, we’d love to meet you!