Solutions Architect

Location: Remote within the United States

Reports to: Director of Solutions Implementation

• Own the professional services lifecycle: scoping, implementation, testing, rollout, training, documentation, and final sign-off.
• Architect and build solutions that maximize the value Mogli SMS delivers to clients within their unique constraints.
• Act as a source of continuity from onboarding through delivery, ensuring a smooth handoff from Sales/SEs.
• Manage project timelines and budgets, delivering high-quality solutions on time and on budget.
• Drive end-user adoption through training, change management, and enablement strategies.
• Adhere to internal processes for time tracking, project management, and knowledge management.

• Serve as the subject matter expert on Mogli’s technical capabilities, advanced configurations, and integrations.
• Ensure solutions follow Salesforce best practices for scalability, security, and maintainability.
• Provide structured feedback to Product, Support, and Customer Success to inform the roadmap and address recurring issues.
• Assist with research and development of new product features, innovations, and integrations.
• Build and manage product extensions (add-on packages) to provide scalable, profitable revenue streams.

• Collaborate with Account Managers and Technical Support  to ensure measurable client outcomes that support renewal and expansion.
• Support partners during implementation as needed to ensure high-quality joint delivery.
• Step in to troubleshoot and resolve advanced, complex technical issues for clients or partners.
  
  

• Excellent verbal and written communication skills. You communicate with candor, openly sharing both success and also when things are heading off track.
• Deep customer empathy to understand their needs and translate them into technical requirements.
• You are tech-savvy and can master new tools and platforms with ease.
• Exceptional analytical and problem-solving skills, with a talent for deconstructing complex problems.
• Strong project management skills, including the ability to manage multiple competing priorities and client timelines.
• Excellent organizational skills, attention to detail, and conscientious data habits.
• A proactive, solution-oriented mindset and the flexibility to apply it over a range of contexts.
• Disciplined adherence to processes with a willingness to suggest and implement improvements.

• Deep knowledge of Salesforce architecture, clouds, products, and best practices.
• 3-5 years of experience with declarative configuration of Salesforce (Flow, Process Builder, etc.).
• Experience in a client-facing consulting, professional services, or technical implementation role is required.
• Marketing Cloud, Pardot, and/or Apex programming experience is highly preferred.
• Background managing client projects and directly interacting with stakeholders.
• Experience deploying and/or supporting Mogli SMS or a similar messaging SaaS product is a plus.
• Bachelor's degree in Engineering, Computer Science, Business, or a related field.
• Understanding Nonprofit and Higher Education sectors is a bonus, but not required.