Quick Summary
Overview
Description A. Soft Collection Activities Conduct daily outbound calls reminders to customers with overdue accounts (1–27 DPD).
Technical Tools
OtherAgent
- Conduct daily outbound calls reminders to customers with overdue accounts (1–27 DPD).
- Provide friendly repayment reminders and inform customers about outstanding amounts, due dates, and available payment channels.
- Negotiate realistic payment commitments based on customer affordability and repayment history.
- Escalate non‑responsive or uncooperative customers to field collection or hard collection teams as per SOP.
- Maintain positive, professional, and respectful communication with clients at all times.
- Identify the reason for missed payments and provide assistance (payment options, channels, or rescheduling procedures).
- Educate customers about consequences of continued non‑payment (penalties, repossession, negative credit listing).
- Update all customer interactions and promises-to-pay (PTPs) accurately in the collection system.
- Track broken PTPs and follow up accordingly.
- Meet daily/weekly targets on number of calls, contact rate, PTP rate, and recovery amount.
- Report suspicious cases or potential fraud to the supervisor.
- Daily call target achievement (number of calls made and answered).
- PTP conversion rate (% of promises paid as agreed).
- Collection efficiency (amount recovered vs. target).
- Reduction of early‑stage DPD (1–27 days).
- Customer professionalism score from QA monitoring.
- Accuracy and timeliness of system updates.
Location & Eligibility
Where is the job
Tanzania
On-site within the country
Who can apply
TZ
Listing Details
- First seen
- June 30, 2026
- Last seen
- August 20, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 42%
- Scored at
- June 30, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application · ~5 min on Mogo Credit Tanzania's site
Please let Mogo Credit Tanzania know you found this job on Jobera.
4 other jobs at Mogo Credit Tanzania
View all →Explore open roles at Mogo Credit Tanzania.
Similar Agent jobs
View all →
CrescolabsPackaging Agent - 2nd shift
USD 17-17
DestinationknotRemoteFlexible Schedule Booking Agent
USD 45000–65000
Remote
CrescolabsProcessing Agent
USD 18-18
D
Datavant2RemoteOutreach Agent - EMR Remote
Remote
CrescolabsCultivation Agent - Harvest
USD 18-18
Agent d'exploitation assainissement collectif Sud EPN
Browse Similar Jobs
Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.