Mogo Credit Tanzania

Description Location: Tanzania Reports to: Field Operations Manager Role Type: Field Operations | Device Recovery & Customer Engagement Help Protect One of Tanzania's Fastest Growing Fintech Businesses Mogo Tanzania is launching a high-growth smartphone financing business. As a Field Collections Off

Description Operational Management Manage the daily operations of the call center to ensure service levels and performance targets are consistently achieved. Develop and implement operational strategies to improve productivity, service quality, and customer experience. Monitor call volumes and workf

Description Area Sales Manager – Device Financing (Mogo Tanzania) Location: Tanzania Reports to: Regional Manager – Device Financing (Mogo Tanzania) Type: Senior launch leadership Lead Expansion Across Tanzania This is a high-impact leadership role for someone ready to scale operations, build teams,

Description Establish robust accounting and financial procedures and processes to ensure effective financial and accounting reporting. Own monthly P&L, balance sheet, and cash flow reporting, ensuring accuracy, timeliness, and compliance. Partner with local and regional stakeholders, providing finan

Description A. Soft Collection Activities Conduct daily outbound calls reminders to customers with overdue accounts (1–27 DPD). Provide friendly repayment reminders and inform customers about outstanding amounts, due dates, and available payment channels. Negotiate realistic payment commitments base

Description Lead, supervise, coach, and support the Logbook Dispatch Agents to achieve departmental objectives and service level agreements (SLAs). Monitor daily team performance, productivity, and quality of work, providing regular feedback and performance coaching. Ensure timely confirmation of ac

Description 1. Supervising the Inbound Team As a Dept Collection Inbound Team Lead, you are responsible for managing and guiding the inbound operations team on a daily basis. This includes overseeing staff who handle receiving shipments, offloading goods, and checking inventory. Assign tasks and ens

Description Location: Tanzania Reports to: Head of Device Financing – Mogo Tanzania Role Type: Founding Team | Analytics & Business Intelligence Turn Data Into Decisions Mogo Tanzania is launching a high-growth smartphone financing business. As Business Analyst, you will transform operational, comme

Description Enter and maintain accurate records of GPS device installations in the company’s tracking database and management systems. Register newly installed GPS devices and link them to the correct vehicles, customers, and user accounts. Update vehicle information, device serial numbers, SIM card

Description Job Summary We are seeking a skilled and detail-oriented GPS Technician responsible for installing, configuring, and maintaining GPS tracking devices in various types of vehicles. The ideal candidate will have strong technical knowledge of vehicle electrical systems and a commitment to d

Description We are looking for a Project Manager to join our product team and own the day-to-day product operations in Tanzania. You will be the on-the-ground point of contact for our Customer App and Sales App in the Tanzanian market - coordinating feature rollouts, running testing, talking to cus

Description Develop and execute comprehensive digital marketing strategies aligned with business objectives. Lead the development and execution of a content strategy that strengthens brand positioning and audience engagement. Create and manage content calendars across all digital platforms. Oversee

ABOUT US Mogo Credit Limited (hereafter referred to as Mogo) is a microfinance firm licensed in Tanzania by the Bank of Tanzania (BOT) as a Boda Boda and Tuk-Tuk (Bajaji) Credit Provider. Our journey begins with Eleving Group, an international fintech company founded in 2012. We are much more than a

Description 1. Case Transition & Workflow Management Oversee the transfer of accounts from Soft Collections into Hard Collections. Ensure all transferred cases meet defined escalation criteria and supporting documentation requirements. Maintain strict controls to ensure no account remains unallocate

Description 1. Hard Collections Portfolio Management Manage all accounts transferred from Soft Collections and ensure immediate allocation and actioning. Develop and execute collection strategies for accounts in advanced delinquency stages. Ensure every assigned account receives the required field a

Description Key Responsibilities 1. Motorcycle Receiving & Inspection Receive all incoming vehicles (Boda & Tuktuk) delivered to the branch. Conduct detailed inspections of received vehicles to verify quantity, condition, and completeness. Confirm that chassis numbers and engine numbers match delive

Description Operational Management Lead and manage a debt collection call center comprising 100+ employees. Develop and implement collection strategies to improve recovery rates. Monitor daily collection activities and ensure achievement of departmental KPIs. Ensure compliance with company policies,

Description KEY RESPONSIBILITIES: Refund Payments Requesting refunds to Clients who have asked for a refund. Paying overpayment balances as a refund. Assigning/Unassigning payments Assisting in assigning unidentified payments. Assisting in assigning and unassigning downpayments. Assisting in allocat

Description 1.Inbound Call Center Operations · Ensure smooth day-to-day inbound call center operations across Headquarters and branch support channels · Supervise and support Team Leaders and Inbound Call Center Agents. · Monitor answer rates, service levels, response times, and overall customer ser

Description We are looking for a smart, reliable, and adaptable Customer Care Emergency Officer to support our 24-hour customer emergency response operations. The role involves handling urgent customer issues, coordinating emergency responses, monitoring incidents, and ensuring customers receive tim