Quick Summary
Overview
Description A. Soft Collection Activities Conduct daily outbound calls reminders to customers with overdue accounts (1–27 DPD).
Technical Tools
OtherAgent
- Conduct daily outbound calls reminders to customers with overdue accounts (1–27 DPD).
- Provide friendly repayment reminders and inform customers about outstanding amounts, due dates, and available payment channels.
- Negotiate realistic payment commitments based on customer affordability and repayment history.
- Escalate non‑responsive or uncooperative customers to field collection or hard collection teams as per SOP.
- Maintain positive, professional, and respectful communication with clients at all times.
- Identify the reason for missed payments and provide assistance (payment options, channels, or rescheduling procedures).
- Educate customers about consequences of continued non‑payment (penalties, repossession, negative credit listing).
- Update all customer interactions and promises-to-pay (PTPs) accurately in the collection system.
- Track broken PTPs and follow up accordingly.
- Meet daily/weekly targets on number of calls, contact rate, PTP rate, and recovery amount.
- Report suspicious cases or potential fraud to the supervisor.
- Daily call target achievement (number of calls made and answered).
- PTP conversion rate (% of promises paid as agreed).
- Collection efficiency (amount recovered vs. target).
- Reduction of early‑stage DPD (1–27 days).
- Customer professionalism score from QA monitoring.
- Accuracy and timeliness of system updates.
Location & Eligibility
Where is the job
Tanzania
On-site within the country
Who can apply
TZ
About this job
- Who can apply
- Tanzania
- Posted
- 117 days ago
Listing Details
- First seen
- June 30, 2026
- Last seen
- October 25, 2026
Posting Health
- Days active
- 116
- Repost count
- 0
- Trust Level
- 17%
- Scored at
- October 25, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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