Maintenance Technician (2nd Shift)

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.

 

We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that. 

 

We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.

 

Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

As a Manufacturing Technician at MOO, you’ll be part of the East Providence maintenance team, responsible for preparing, configuring, and supporting a wide range of manufacturing equipment. In this role, you will work as a team member of the Maintenance team, diagnosing and resolving equipment issues that impact production performance and uptime.

 

Service Call

Open service calls promptly when equipment issues exceed in house repair capability or require vendor support

Document all relevant details at the time of the call, including symptoms, error codes, operator reports, and any troubleshooting already performed

Track service call status from initiation through completion, ensuring timely follow up with vendors and internal stakeholders

Communicate updates to affected departments, including expected response times, repair timelines, and any operational impacts

Verify completion and resolution by confirming the equipment is fully operational, testing as needed, and closing the call with accurate final documentation

Maintain service history records to support trend analysis, preventive maintenance planning

Digital Presses

Conduct high level PM's and record findings, be able to validate color management profiles to prevent drift and ensure consistent output

Verify job orientations, exit configurations, and device specific settings are correct

Provide technical support to operators by identifying and correcting issues that could impact production quality or uptime

Laminators

Perform service, preventive maintenance, and mechanical adjustments to ensure laminators operate within required specifications

Set, verify, and enforce correct heat, tension, and speed parameters to maintain consistent lamination quality and prevent production defects

Identify, diagnose, and repair equipment issues that may be hidden by operator workarounds, ensuring long term reliability rather than temporary fixes

Provide operator coaching as needed, reinforcing proper machine setup, safe operation

Verify inventory levels for critical parts, identify upcoming needs, and supply accurate part numbers for replacements to support timely procurement

Guillotines / Rotary Die Cutters / Slitters

Be able to verify and update cutting programs as needed across all units to ensure accuracy and consistency
Service, PM, utilize service manuals and troubleshoot machines independently or in a team setting

Folders

Service, PM, be able to verify standard fold settings and verify proper configuration for each job type.
Calibrate and be able to correct presets, guides

Wide Format Presses

Troubleshoot, service and perform corrective maintenance and configuration checks

As needed support operator training on color workflows, machine operation, and issue identification

Adjust, verify and be able to bring equipment into OEM tolerances

Wide Format Cutting Equipment

Verify maintenance, adjust calibration as needed, and cut validation testing are completed on schedule and documented appropriately

Assist operators as needed with workflow setup, troubleshooting, and proper machine operation to ensure consistent, accurate cutting performance

Web Presses & Finishing Equipment

Troubleshoot, service and corrective maintenance as required. Be able to verify configuration settings are correct for production needs

As needed support operators on color workflows, machine operation, and minor troubleshooting
Be able to validate equipment performance against OEM machine tolerances

Laser Systems

Troubleshoot, service and corrective maintainance as needed on the machine

As needed support operator training, coduct routine maintenance, and technical troubleshooting

Manufacturing Support

Maintenance and manufacturing on production lane setup.

Audit manufacturing operations and setups to identify support needs, gaps, and follow up training

Document training activities and maintain operator competency records

Provide ongoing operator training related to equipment setup, configuration, and issue resolution

Experience in manufacturing or production:
You have hands on experience working in a fast‑paced manufacturing environment, where you’ve followed established procedures, troubleshot equipment, and helped ensure production targets are consistently met through resolution of machine issues

Mechanical aptitude:
You’re skilled in working with machines, tools, and mechanical systems. You can quickly diagnose issues, perform adjustments, troubleshoot both minor and major equipment problems with confidence, and know when to escalate or seek additional technical support.

Attention to detail:
You bring a sharp eye for precision, ensuring equipment is configured correctly, safety standards are met, and every setup supports high quality, reliable production output.  You can identify and clearly communicate opportunities to improve equipment reliability and process efficiency

Communication:
You are able to clearly communicate technical issues and procedures to others with a range of capabilities, including detailed explanations of issues to technical experts as part of troubleshooting and improvements, as well as simple explanations to non-technical resources to ensure problem resolution, effective corrective actions, and ongoing training

Preferred:
Experience in printing, finishing, or other equipment intensive production environments is a strong plus

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

 

That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too.

 

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

 

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.