Moonpig3mo ago

Maintenance Technician

United Kingdom·TamworthPermanentmid

EngineeringOperationsMaintenance TechnicianTrades & Skilled LaborMaintenance EngineerSkilled Trades & Field Services

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Quick Summary

Overview

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

Technical Tools

EngineeringOperationsMaintenance TechnicianTrades & Skilled LaborMaintenance EngineerSkilled Trades & Field Services

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Maintenance Technician |📍Tamworth – On-site | 💰Competitive Salary + Benefits

About the Role

At Moonpig, we create moments that matter — and behind every card and gift is a site that needs to run safely, smoothly, and reliably.
We’re looking for a hands-on Maintenance Technician to support the upkeep of our Tamworth site, equipment, and production areas. This role would suit someone with some maintenance experience, strong practical mechanical aptitude, and a willingness to learn in a busy operational environment.
You’ll support planned preventative maintenance, help with reactive maintenance tasks, and assist with general site upkeep to help keep operations running smoothly. Working closely with the wider team, you’ll gain valuable experience while continuing to develop your maintenance skills in a supportive environment.

Support planned preventative maintenance (PPM) activities across site equipment and operational areas

Carry out basic first-line reactive maintenance and simple repairs

Assist with fault finding and report equipment issues to senior team members where needed

Record maintenance work accurately using maintenance logs or systems

Help maintain safe working practices and good housekeeping standards

Support the general upkeep of site equipment, tools, and work areas

Work collaboratively with the wider operations team to minimise disruption to production

Escalate more complex maintenance issues appropriately

Follow all site health and safety procedures

Hands-on maintenance experience in a practical environment

Strong mechanical aptitude and a practical, hands-on approach

Comfortable carrying out basic maintenance tasks and first-line fault finding

Reliable, proactive, and willing to learn new skills

Good awareness of health and safety practices

Comfortable working in a busy warehouse, production, or operational environment

Positive team-focused attitude with good communication skills

Desirable (but not essential):

NVQ Level 3, City & Guilds, or equivalent qualification in Mechanical, Electrical, or Multi-Skilled Engineering

Health & Safety awareness certification such as IOSH Working Safely

IPAF, PASMA, or other access equipment certification

Experience within print, packaging, insertion, or automated production environments

Experience using maintenance records or maintenance systems

Interview Process

Stage 1: Recruiter Screening Call

Stage 2: Meeting with Hiring Manager & Health, Safety & Facility Manager

Stage 3: Meeting with Hiring Manager & Site Lead

Offer 🎉

Our process may vary depending on role and availability. We keep candidates informed of any changes.

Working Hours & Shift Pattern

This role operates on a two-week alternating shift pattern, averaging 37.5 hours per week, covering Monday to Sunday.

Week 1: Mon–Wed on, Thurs–Fri off, Sat–Sun on

Week 2: Mon–Tue off, Wed–Fri on, Sat–Sun off

Shifts are 10 hours Monday–Friday and 9.5 hours Saturday–Sunday (including breaks).

Weekday shifts:

AM: 11:30am – 9:30pm

PM: 12:30pm – 10:30pm

Weekend shifts:

AM: 11:00am – 8:30pm

PM: 12:00pm – 9:30pm

You may be required to work additional days, extended shifts, and alternate hours in line with business needs and during peak times.

💡 What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

💰 Competitive Pay & Bonus: Including generous pension plans and staff discounts on Moonpig products.

🩺 Wellbeing First: Private medical and dental care (UK), mental health support, and on-site food trucks during busy periods.

🎉 Feel-Good Extras: Birthday and anniversary celebrations, a friendly team culture, and a supportive warehouse environment where we Think Team every day.

📍 On-Site at Tamworth: Modern, safe, and social workspace with fixed shift patterns to support balance.

📈 Room to Grow: Learning opportunities, internal development paths, and the chance to Raise the Bar as you grow with us.

Want to know more?

Explore our full benefits package: here

🌟 Our Values

At Moonpig, our values guide how we show up every day — whether we’re packing orders, fixing a printer jam, or helping a teammate hit a deadline:

🦁 Be Brave – We speak up, take initiative, and try new things — even when it’s a bit outside our comfort zone.

🎯 Raise the Bar – We take pride in doing great work and always look for ways to improve how we work and deliver.

🧠 Keep it Simple – We focus on what really matters, avoid unnecessary complexity, and get things done.

🤝 Think Team – We support each other, work together, and know we’re stronger as one team — whether on the warehouse floor or across the business.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.