Moonpig28d ago

Team Leader

Tamworth · TamworthPermanentlead

OtherManagementTeam LeaderRetail Team Leader

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Quick Summary

Overview

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered.

Technical Tools

OtherManagementTeam LeaderRetail Team Leader

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

What We Offer

~1 min read

About the Role

~2 min read

As an Operation Team Lead at Moonpig Tamworth, you’ll play a key role in keeping our production running smoothly, safely, and efficiently. Leading across fabrication, print, inbound/outbound and OTS, you’ll coordinate people, processes, and equipment to ensure we consistently meet our production SLAs.

Working closely with the Shift Manager and Maintenance team, you’ll help create a well-organised, high-performing environment—especially during peak periods. This is a hands-on leadership role where you’ll step in when needed, support your team, and drive continuous improvement across the operation.

• Manage all aspects of the operation, including performance, people, and processes
• Coordinate staffing levels to ensure effective coverage across shifts and peak periods
• Ensure production SLAs are consistently achieved
• Communicate daily with Shift Managers to align on priorities and workload
• Work closely with Maintenance Technicians to resolve HP-related issues
• Ensure availability of stock and consumables, raising orders when required
• Maintain a clean, safe, and organised print room environment
• Ensure all equipment completes Start of Shift (SOS) and End of Shift (EOS) checks
• Support preventative maintenance schedules alongside the Maintenance team
• Step into operational tasks when needed to maintain output and quality
• Lead, coach, and develop team members and operators
• Track and escalate technical issues, ensuring timely resolution
• Maintain accurate records of shift handovers, machine status, and incidents
• Monitor and uphold safety, cleanliness, and process standards
• Organise and coordinate maintenance activities with internal and external teams
• Set high standards for performance, quality, and safety
• Support recruitment, onboarding, and training planning
• Champion a culture of accountability and continuous improvement

• Experience leading a team in a fast-paced production or operational environment
• Strong organisational and communication skills
• Confidence managing staffing, rotas, and training needs
• Comfortable working cross-functionally with maintenance, supply chain, and operations teams
• Hands-on approach with the flexibility to support operational demands
• Awareness of maintenance scheduling or equipment tracking systems (desirable)
• Understanding of continuous improvement or lean principles (desirable)
• Experience supporting budgets, training, or supply ordering (desirable)