Fulfillment Planner

Description

About Us:  Born in artistry, built for real life, and fueled by a global community, Morphe delivers high-performance, high-design beauty without the prestige price tag. Leveraging exceptional product development, regulatory, and supply chain capabilities, we make innovative products that invite creativity and celebrate the freedom to look how you want, when you want. Join us in shaping what’s next in beauty.

Position Overview

Fulfillment Planner will support the order management process for wholesale customer accounts. This highly collaborative role will work with cross-functional partners to ensure the timely fulfillment and delivery of customer orders, to achieve monthly revenue targets and fill rate objectives.

Principle Accountabilities

Order Management:

· Process EDI and manual orders, perform detailed sales order reviews and analysis, and communicate confirmations, recaps, and any order impacts to relevant stakeholders.

· Systematically allocate inventory to customer orders for release to DC for downstream operations (pick, pack, ship)

· Collaborate closely with Account Managers and Wholesale Customers to ensure high service and transparency in communication. 

· Ensure accurate and timely processing of EDI transactions (including 860, 855, and 856 documents) in alignment with customer compliance requirements.

· Support shipment execution by coordinating with DC and transportation partners to meet customer requirements and delivery expectations. 

· Serve as the primary liaison between DC and internal business teams to resolve order-related inquiries

· Support the resolution of customer claims, shortages, chargebacks, and returns, identifying recurring trends and escalating as appropriate.

· Proactively troubleshoot fulfillment constraints and implement solutions to minimize service disruptions

· Perform other duties as required. 

Administrative Support 

· Participate in cross-functional meetings with partners to align product allocations, inventory flow, and monthly revenue targets

· Maintain weekly sales reporting data on shared database

· Prepare and distribute recurring reports related to sales performance, backorders, and chargebacks.

· Provide input in developing process improvements to enhance service levels and increase efficiency

Key Working Relationships

Inventory Management, Account Managers, Planners, Production, Transportation, and Distribution Center

Requirements

  Required Skills & Experience 

• Advanced proficiency in Microsoft Excel and other Microsoft Office applications
• Strong written and verbal communication skills
• Ability to learn quickly and adapt in a fast-paced environment with minimal supervision.

Strong organizational skills, problem-solving, and cross-functional collaboration skills.· Background in wholesale customer service, fulfillment, or operations; Beauty, Apparel, or related consumer goods industries.· Experience working with ERP systems (NetSuite preferred)