Technical Support Specialist

As a Technical Support Specialist, you'll serve as the frontline expert for OEMs, operators, and customers across Gogo's full product portfolio. Your day-to-day will involve remote and onsite troubleshooting of avionics configurations, satellite network issues, and cabin communications systems. You'll provide technical guidance on everything from VHF datalink and ATG networks to Inmarsat, Iridium, and ViaSat data, voice, and internet services. You'll also contribute to product development by supporting QA activities, software regression testing, and lab-based hardware configuration.

You'll be the person others turn to when something isn't working, which is a position of real standing. Customers, operators, and even Gogo's own engineers will rely on your judgement to get to the bottom of complex problems, often with an aircraft waiting on the answer. Become the one who consistently finds the fix, and you quickly become indispensable.

Locations: Melbourne. FL

Salary: $65-79k

Bachelor's degree in a STEM field, or equivalent technical work experience

1-2 years in customer support or technical support

Clear customer communication under time pressure

Remote technical support and fault diagnosis

Multi-tasking across concurrent support cases

Troubleshooting connectivity networks

Issue documentation and structured escalation

IP networking — routers, switches, and network protocols

Multi-lingual communication

Business aviation industry and aircraft communications knowledge

Cisco or enterprise IP networking hardware experience

Software regression testing or QA experience

Bachelor's degree in a STEM field, or equivalent technical work experience

1-2 years in customer support or technical support

Clear customer communication under time pressure

Remote technical support and fault diagnosis

Multi-tasking across concurrent support cases

Troubleshooting connectivity networks

Issue documentation and structured escalation

IP networking — routers, switches, and network protocols

Multi-lingual communication

Business aviation industry and aircraft communications knowledge

Cisco or enterprise IP networking hardware experience

Software regression testing or QA experience