Sr Technical Support Specialist

(united States)Remotesenior

Customer SupportTechnical Support Specialist

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Quick Summary

Key Responsibilities

Howen MDVR/DVR units, Android tablets (rwMobile),

Technical Tools

Customer SupportTechnical Support Specialist

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Escalation-level technical support role covering Routeware’s core platforms — RCC (SQL Server routing/waste management) and SmartCities (MySQL municipal fleet/waste management SaaS). Combines database investigation, SQL report development, and fleet hardware troubleshooting to resolve issues front-line support can’t, and to fix root causes.

Responsibilities

~1 min read

→Serve as senior escalation point for complex customer tickets involving data integrity issues (routes, scheduling, geofences, work orders) across RCC and SmartCities
→Write and maintain SQL queries/reports on SQL Server and MySQL, following each platform’s query conventions
→Trace data issues to root cause — including bad direct DB updates, table sync failures, and device-driven data corruption
→Troubleshoot fleet hardware: Howen MDVR/DVR units, Android tablets (rwMobile), and RFID readers
→Track and document escalations in Jira using established issue-type conventions
→Build/maintain internal tools and references to speed up investigations

Requirements

~1 min read

Strong SQL skills (SQL Server and MySQL), including complex joins and root-cause query debugging
Experience investigating data integrity issues in a production, customer-facing system
Comfort troubleshooting in-vehicle hardware/software integrations
Ticketing system experience (Jira or similar)
Strong root-cause analysis and clear technical communication

Nice to Have

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Routing, fleet, or municipal software background
GPS/telematics data experience
Experience building internal tooling to support investigations

What We Offer

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✓Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)

✓Paid parental leave

✓Medical and Dependent FSA

✓401K match

✓Unlimited PTO

✓Ten company holidays

✓1 Volunteer day

✓Summer Friday'sRouteware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.