Associate Director Program/Project Management Metrics Analytics & Performance (MAP), Hybrid

• →Collecting, assigning, tracking, and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems
• →Manage timelines and resource management through development (i.e. Agile, Waterfall) and release (inc. communication & training)
• →Approve change requests for upgrades/bug fixes/data changes and coordinate release planning and assessment for the business in collaboration with Research & Development IT Division IT.
• →Coordinate all aspects of System Integration Test (SIT) & User Acceptance Testing (UAT), included, but not limited to ensuring the development of test cases, issues tracking, and completion of the proper documentation prior to deployment
• →Collaborate with team members to develop business cases in collaboration with process owners/stakeholders and our Research & Development Division IT for new tools/solutions
• →Ensure business needs and criticality of functionality are correctly documented in System Development Life Cycle (SDLC) documentation
• →Coordinate the communication of system changes to Business Process/Sub-process Owners, requestors, and stakeholders
• →Contribute to the ongoing development of processes related to access and support of all released tools
• →Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level Agreement (SLA) are followed and reviewed/updated once a year
• →Work with IT and support team to create user provisioning and deprovisioning process
• →Ensure proper process and guidelines are in place to share and exchange data between applications & apply record retention policy when applicable

• Bachelor's Degree or higher
   

• 8+ years of experience in IT Project Management
• Basic understanding of System testing & providing training to user communities
• Knowledge quality management and control tools
• Critically evaluates process implications of system changes and deal with conflict and bring to resolution.
• Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).
• Strong understanding of how to use reporting tools, such as Qlik Sense, Power BI as well as modelling and planning tools 
• Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.
• Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs
• Leadership experience
• Proficient in MS Office
• Recognized as “team player”
• Committed to continuous improvement
• Analytical ability, good judgment, ability to multi-task & prioritize
• Strong verbal & written communication skills
• Ability to proficiently interact with all levels of management and exert influence to achieve results.
• Experienced with "getting things done" in a complex work environment

• 5+ years of experience in clinical research/clinical development
• Knowledge of SQL or other database/query tools

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.