Salesforce Systems Specialist

POSITION SUMMARY:

This position is responsible for assisting in designing and managing the architecture of our Salesforce Sales Cloud, Service Cloud, and Field Service Lightning implementations. In cooperation with our IT team, this individual will be responsible for ensuring seamless integrations with our ERP and other platforms, as well as troubleshooting and solving complex technical challenges related to data, integration, and advanced customization. 

DUTIES AND RESPONSIBILITIES: 

• Salesforce Architecture Design: Design, implement, and maintain the architecture of our Salesforce Sales Cloud, Service Cloud, and Field Service Lightning, ensuring smooth integrations with ERP and other platforms.

• Development & Customization: Develop custom solutions using APEX, Flows, Lightning Web Components (LWCs), and other Salesforce tools to meet business requirements.

• Problem-Solving: Address and resolve complex technical challenges related to data, integrations, advanced custom coding, and data analytics in close collaboration with product owners and business analysts.

• Release Management: Test and validate the effects of Salesforce releases all Salesforce’s releases, ensuring that any potential issues are mitigated  and that the platform remains stable and fully functional prior to release date

• User Stories & Documentation: Collaborate with Product Owners to document user stories, define acceptance criteria, and outline development tasks. Provide clear and thorough documentation of all solutions and processes.

• Security & Sharing Model: Manage and maintain the Salesforce security and sharing model to ensure that data access is appropriately restricted and provided on an as-needed basis.

• Agile Development: Work within an Agile framework, actively participating in sprints, providing estimates, and collaborating with cross-functional teams to ensure timely delivery of development tasks.

• Integration Management: Oversee and maintain seamless integrations between Salesforce and other systems, such as ERP, ensuring smooth data flow and troubleshooting any issues that arise.

• System Optimization: Continuously monitor, optimize, and refactor Salesforce solutions to improve performance, scalability, and usability.

EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s in Computer Science, Data Analytics or related field.

• A minimum of five years of experience in Salesforce development, with a deep understanding of Sales Cloud, Service Cloud, and Field Service Lightning. 

• Experience with data analytics and reporting, including handling data joins and advanced Salesforce reporting techniques.

KNOWLEDGE, SKILLS AND ABILITIES:

• Expertise in APEX, Flows, Lightning Web Components (LWCs), and Salesforce development best practices.

• Strong experience with Salesforce integrations (API, middleware, etc.) and a comprehensive understanding of integration patterns.

• Proficiency in Salesforce security models (Profiles, Permission Sets, Sharing Rules, etc.).

• Familiarity with Agile development processes and experience collaborating with cross-functional teams such as Product Owners and Business Analysts.

• Proven ability to adapt solutions to new Salesforce releases, testing and implementing changes from Salesforce’s three yearly updates.

• Strong problem-solving abilities to tackle complex issues related to data, integration, and advanced customizations.

• Excellent written and verbal communication skills, with the ability to present technical concepts to both technical and non-technical stakeholders.

• Strong organizational skills, with meticulous attention to detail and a proactive approach to maintaining a stable and high-performing Salesforce environment.

PHYSICAL DEMANDS:

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

WORK ENVIRONMENT:

This position is typically performed at a home or office environment.

COMPENSATION SUMMARY

The annual base salary for this position ranges from $116,600. to $177,800. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

BENEFITS SUMMARY

At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO/AA STATEMENT

MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here.

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