BDC/Internet Manager

Highland ParkFull-timeentry

OtherBdc/Internet Manager

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Quick Summary

Key Responsibilities

• Manage inbound + outbound opportunities across sales and service• Execute communication across phone, text,

Requirements Summary

VinSolutions, Automotive Mastermind, Impel,

Technical Tools

OtherBdc/Internet Manager

This is not a traditional BDC role.

We are looking for a working manager who produces, leads by example, and drives consistent performance across both sales and service opportunities.

This role requires execution across phone, text, email, and CRM follow-up, while working alongside an established remote team and enhancing structure, consistency, and results.

We have the tools, partnerships, and lead flow.
What we need is discipline, accountability, and execution.

• 400–500 inbound sales opportunities per month
• Additional opportunity through outbound efforts (equity, upgrade, service, database)
• Established remote BDC support already in place
• Full tech stack: VinSolutions, Automotive Mastermind, Impel, vAuto
• Strong partnerships and training platforms available
• Leadership team committed to growth and performance

Responsibilities

~1 min read

• Manage inbound + outbound opportunities across sales and service
• Execute communication across phone, text, and email
• Drive outbound efforts to:

→Current customer base
→Equity and upgrade opportunities
→Service-to-sales opportunities
• Set and confirm high-quality appointments that show and convert
• Maintain disciplined follow-up cadence and CRM execution (VinSolutions)
• Work Mastermind opportunities and database mining daily
• Track and review lead source performance and ROI
• Collaborate with sales and service teams to maximize conversion
• Reinforce consistency and accountability across all processes

• 10%–15% internet close rate (10% minimum)
• Consistent appointment production and conversion
• Strong engagement across all communication channels
• Increased service appointment flow (CP & Warranty ROs)
• Full CRM utilization with no missed opportunities

• Experience in BDC, internet sales, and high-volume lead management
• Strong working knowledge of VinSolutions
• Experience with Mastermind, Impel, or vAuto is a plus (not required)
• Acura or luxury experience is beneficial, not required
• Strong communicator across phone, text, and email
• Highly organized with strong follow-through
• Self-driven with a high level of accountability

• You are stepping into a store with real opportunity and support
• You will work alongside an established remote team
• Strong infrastructure, tools, and leadership already in place
• Opportunity to make an immediate and measurable impact
• Clear path for growth as the store scales