Redemption Experience & Dream Team Department Head

REPORTS TO: Jazzlyn Maldonado CLASSIFICATION: Full-Time, Exempt (In-Person) SCHEDULE: Sunday – Thursday | 9:00 AM – 6:00 PM POSITION SUMMARY The Redemption Experience & Dream Team Department Head is responsible for creating, developing, and overseeing the guest and volunteer experience across Redemption Church. This role ensures that every person who enters our campus experiences a welcoming, organized, engaging, and life-giving environment while cultivating a thriving culture of servant leadership throughout the Dream Team. This leader provides strategic oversight of the Guest Experience ministry and Dream Team systems, including volunteer recruitment, training, leadership development, recognition, scheduling, and retention. The ideal candidate is highly relational, detail-oriented, visionary, and passionate about creating exceptional experiences that help people connect with God, the Church, and community. ESSENTIAL RESPONSIBILITIES Guest Experience Leadership • Champion and cast vision for a culture of excellence, hospitality, and service throughout all guest-facing environments. • Create and maintain a seamless first-time guest journey from arrival to follow-up. • Oversee all Guest Experience systems, procedures, and standards. • Ensure all public-facing areas remain welcoming, organized, and guest- ready. • Coordinate campus signage, wayfinding, and environmental experiences for weekends and special events. • Develop innovative guest engagement opportunities that enhance the Sunday and event experience. Dream Team Oversight • Lead all Dream Team recruitment, onboarding, training, scheduling, leadership development, and retention efforts along side Department Head and Director Collegues. • Build a healthy volunteer culture rooted in excellence, ownership, honor, and servant leadership. • Develop and oversee Coach and Captain leadership structures. • Manage volunteer recognition programs, appreciation events, and Dream Team celebrations. • Monitor volunteer engagement metrics and identify opportunities for growth and improvement. • Collaborate with department leaders to ensure volunteer staffing needs are met across all ministries and events.Ministry Areas of Oversight Provide direct leadership and accountability for: • Serve Central • Greeters • First-Time Guest Team • Golf Cart Team • Fun Squad • Party Plaza • Guest Experience Hosts • DJ Team • Parking Team Event & Weekend Operations • Lead Guest Experience and Dream Team execution for all major church events, conferences, and special initiatives. • Coordinate volunteer staffing plans for services, conferences, outreach events, and ministry gatherings. • Collaborate with Facilities, Production, Security, and ministry departments to ensure operational excellence. • Oversee event setup and breakdown processes related to Guest Experience and volunteer teams. • Manage event logistics, communication plans, and execution standards. Leadership & Administration • Manage departmental budgets and resources responsibly. • Maintain departmental calendars, schedules, and planning systems. • Oversee purchasing, inventory, storage, and maintenance of departmental equipment and supplies. • Manage reporting, metrics, and department performance indicators. • Maintain proficiency in all church databases, software platforms, and communication systems. • Participate in interdepartmental planning meetings and collaborative initiatives. • Foster strong partnerships with campus leaders and Guest Experience teams across all Redemption Church locations.Team Development • Provide coaching, leadership, and pastoral care to volunteers and team leaders. • Lead regular team meetings, trainings, and leadership development opportunities. • Assist in creating a unified Dream Team culture across all ministries and campuses. • Serve as a visible and approachable leader who is accessible to volunteers and guests alike. Success Measures Success in this role is demonstrated through: • Growth and health of the Dream Team • Volunteer retention and engagement • Exceptional guest satisfaction and first-time guest follow-up • Consistent execution of church services and events • Strong leadership development pipeline • Effective collaboration across departments • A welcoming, organized, and excellence-driven church environment Important Notice This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may be modified as ministry needs evolve. This document does not constitute a contract of employment. Requirements QUALIFICATIONS • 1+ years of Guest Experience, Hospitality, Customer Service, or Volunteer Management experience • 1–2 years of Project Management, or Operations experience • Strong leadership, organizational, and communication skills • Demonstrated ability to recruit, train, and develop volunteers • High level of initiative with the ability to work independently • Strong administrative and project management abilities • Proficiency in Microsoft Office Suite, Salesforce, Planning Center • Ability to build and maintain healthy relationships with staff and volunteers • Detail-oriented with excellent follow-through • Active participant in the life and culture of Redemption ChurchPreferred • Experience working in a church or nonprofit environment • Experience managing large volunteer teams Physical Requirements • Ability to lift and carry 10–25 pounds • Ability to sit or stand for extended periods • Ability to bend, stoop, and move equipment or materials as needed Benefits Medical, Dental, Vision Accrued Vacation, front-loaded Sick pay Retirement Plan Options Staff Appreciation Days with pay as provided by Leadership Flex Days as provided by Leadership/ Supervisor