Operations, Advocacy and Programs Manager | Pennsylvania

MAJOR FUNCTIONS: Under the direction of the Executive Director, the Operations, Advocacy, and Programs (OAP) Manager provides integrated leadership across chapter operations, continuing education, and state-level advocacy initiatives for the NASW Pennsylvania Chapter. This position oversees the Chapter’s daily administrative and operational functions, manages all aspects of the Continuing Education (CE) Provider Approval Program, and coordinates policy engagement aligned with NASW’s mission and the strategic priorities of the NASW Pennsylvania Chapter.  The OAP Manager serves as a key member of the leadership team and works closely with the Executive Director, staff, and volunteer leaders to strengthen chapter infrastructure, expand membership value, and advance the social work profession. BASIC DUTIES AND RESPONSIBILITIES: Organization Operations Oversight: Oversees day-to-day administrative operations and ensures smooth office functionality including maintaining and processing digital and paper files, deposits, mail, and supply inventories. Supports contracts, vendor relations, and office maintenance including preparing and filing lobbying and election reports in accordance with state and county requirements. Supports event logistics, including registration, vendor coordination, and materials preparation. Evaluates and improve administrative systems for efficiency and consistency. Manages operational planning for chapter initiatives, events, and committees. Advocacy and Public Policy: Coordinates chapter advocacy activities aligned with NASW policy priorities. Supports state legislative engagement, action alerts, and advocacy campaigns. Serves as the liaison between the Executive Director and the lobbyists. Collaborates with volunteer policy committees and coalitions. Tracks policy developments and prepare briefings for Executive Director. Supports advocacy events including legislative days and policy forums Continuing Education Program Oversight: Leads the planning and implementation of the continuing education (CE) program and serves as a key liaison to CE providers and vendors, in order to continued excellence of NASW-Pennsylvania’s CE approval services. Reviews and process all CE applications to ensure compliance with state licensure laws. Maintains and update approved provider lists, CE tracking logs, and related website pages. Provides training and consultation to CE providers on application processes and content development. Presents to professional groups about CE approval and licensing requirements as needed. Develops new CE programming opportunities and support events that advance professional learning. Analyzes CE trends, track revenue and expenditures, and prepare quarterly and annual activity reports for the Executive Director. Responds to CE and licensure-related inquiries from social workers and providers.  Ensures compliance with state CE regulations and NASW standards. General Duties: Oversees the Chapter’s Shared Interest Groups, committees, volunteers, and interns. Serves as staff liaison to assigned committees and task forces. Strengthens alignment between volunteer initiatives and chapter strategy. Supervises program, operations, and CE staff and consultants. Reports to Executive Director on strategic planning and chapter growth initiatives. Represents NASW PA at various events and meetings, including policy forums, in the absence of the Executive Director.  MINIMUM WORK REQUIREMENTS: Skills: Exceptional verbal and written communication skills. Strong organizational and time management skills; able to manage multiple priorities effectively. Ability to build trust and collaborate across sectors and with diverse stakeholders. Critical thinking, problem-solving, and analytical skills. This position requires the ability to routinely travel between Harrisburg, PA and Philadelphia, PA, and across Pennsylvania, as needed. Knowledge: Master’s degree in social work, public policy or related field required (social work preferred). Experience in nonprofit, association, or professional membership organization leadership Knowledge of Pennsylvania’s continuing education administration and compliance. Familiarity with advocacy or public policy environments. Demonstrated operational and program management experience. Strong collaboration and stakeholder engagement skills. Experience:  Minimum of 4 years’ experience in operational administration, continuing education program management, or a related field. Experience planning events, workshops, or trainings a plus. Experience with budgeting a plus. ATTRIBUTES Results driven: This individual sees the big picture, assists with the development and monitoring of key performance metrics to produce the desired results.   Strong business acumen: This individual sees opportunities and emerging trends, and is knowledgeable about the operations, unique needs, and goals specific to member-driven, not-for-profit organizations.  Partnership: This individual is able to build trust internally and externally and must be viewed as highly professional, discreet, and accountable. Organizational agility: This individual has a thoughtful, respectful communication style that fosters an open environment, enabling thought-provoking discussions and collaborative decision making.  Perceptive:  This individual is creative and intuitively recognizes opportunities and takes appropriate action.