Community Services Concierge Supervisor

At The Village at Rockville, we believe exceptional service begins with meaningful human connection. As a premier faith-based, not-for-profit life plan community within National Lutheran Communities & Services, we’re seeking a Community Services Concierge Supervisor who leads with purpose, warmth, and a commitment to excellence.

• Leadership with impact: Inspire and mentor a concierge team that serves as the first point of contact for residents and visitors.
• Collaborative culture: Work closely with interdisciplinary departments to ensure seamless service and communication.
• Stability and consistency: Full-time role that allows you to build strong, lasting relationships within the community.
• Competitive pay: Compensation aligned with your experience and contributions.
• Growth and support: Opportunities for professional development and advancement within a mission-driven organization.

• High School Diploma required; college degree preferred.
• Minimum 2 years of experience in a concierge or guest services role, with at least 1 year in a supervisory capacity.
• Previous leadership or management experience required.
• Strong leadership, communication, and customer service skills.
• Proficient in Microsoft Office and able to learn new software quickly.
• Flexible to work evenings, weekends, and holidays as needed.
• Experience in event coordination is a plus.
• Ability to handle multiple tasks in a fast-paced environment.
• Must maintain confidentiality and demonstrate integrity.

• →Supervise and lead the community receptionists’ team, providing guidance, support and regular feedback.
• →Ensure resident and community satisfaction by delivering high-quality, customer-oriented service.
• →Coordinate room scheduling, vendor relationships, contracts, and myPotential Care Center appointments.
• →Maintain communication systems, including the Resident Information Center, mail/package delivery, directories, and check-in systems.
• →Act as the main point of contact for Independent Living residents and collaborate with interdisciplinary teams.
• →Assist with new resident move-ins and ensure a smooth transition into community life.
• →Plan and implement community and private events.
• →Oversee team member schedules, conduct performance evaluations, and resolve conflicts.
• →Provide administrative support to the Resident Experience Director.
• →Other duties as assigned

Enjoy outstanding benefits and perks as part of National Lutheran Communities & Services to support your well-being and growth:

• →Up to 5 weeks PTO in your first year
• →403(b) retirement plan with employer matching
• →Medical, dental, and vision insurance options
• →Employer-paid life and disability insurance
• →Pet insurance
• →Team recognition programs and discounted meals
• →Up to $4,000 per year in tuition reimbursement

When you join The Village at Rockville, you become part of a community that puts people first—residents and team members alike. Step into a leadership role where service meets purpose and every interaction makes a difference.