Enterprise Customer Success Manager

• →Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
• →Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
• →Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
• →Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
• →Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
• →Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
• →Shape the future of the post-sale experience at Tavily

• 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
• Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
• Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
• Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
• Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
• Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
• Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply, and will be required to provide proof of employment eligibility as a condition of hire.