Surveillance Operator (Swing Shift or Overnight Shift)

Swing shift schedules may include 6:00 a.m. to 2:30 p.m. or 2:00 p.m. to 10:30 p.m., or 10:00 p.m. to 6:30 a.m based on operational needs and business demands.

Overnight shift hours are 10:00 p.m. to 6:30 a.m. Associates working the overnight shift will receive a $1.00 per hour shift differential.

• →A secure resort environment through proactive surveillance monitoring that helps deter theft, vandalism, unauthorized activity, and safety concerns across the property
• →Timely communication and operational coordination by serving as a central point of contact for security personnel, leadership teams, and approved external agencies when necessary
• →Accurate and thorough incident documentation through detailed reporting, investigation support, and recordkeeping related to accidents, incidents, and security concerns
• →Rapid and effective emergency response by following established protocols and supporting resort-wide safety initiatives during critical situations
• →Enhanced fire and hazard prevention efforts through continuous observation, awareness, and prompt reporting of potential risks
• →Accountability and asset protection through monitoring procedures designed to safeguard company property and support loss prevention efforts
• →Strong collaboration between Security, resort leadership, and operational departments to promote safety, operational continuity, and exceptional guest experiences

• An overnight schedule working from 10:00 p.m. to 6:30 a.m.
• A security-focused environment that requires constant awareness and attention to detail
• Regular use of surveillance systems, communication equipment, computers, and reporting tools
• Independent decision-making balanced with collaboration across resort departments
• Responsibility for monitoring multiple areas and responding to changing situations
• Opportunities to develop security, investigation, incident response, and hospitality safety expertise
• A schedule that may include weekends, holidays, and other shifts based on operational needs
• Extended periods of sitting, standing, and monitoring surveillance systems

• The ability to remain calm, focused, and professional during emergency situations and high-pressure circumstances
• Strong observation skills and attention to detail
• Sound judgment and the confidence to make timely decisions when situations require action
• Excellent verbal and written communication skills
• Strong organizational abilities and meticulous documentation habits
• A commitment to discretion, professionalism, and confidentiality
• The ability to work independently while remaining connected to team objectives and security priorities
• A proactive mindset focused on safety, prevention, and risk awareness
• Dependability and accountability in a role that operates during critical overnight hours

• High school diploma or equivalent required
• Previous security experience preferred
• Ability to speak, read, and communicate fluently in English
• Proficiency with computers, email, and basic business technology systems
• Ability to work a variety of shifts, including nights, weekends, holidays, and overtime as needed
• Ability to sit or stand for extended periods, including up to 8 hours
• Successful completion of the resort-provided Hospitality Security Officer Certification Program within 60 days of hire

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers.  Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

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