Commercial Operations Director

NextStep connects top consulting talent with high-potential opportunities through smart, AI-powered matching. We partner with ambitious companies across sectors to place experienced professionals in roles where they can have a real impact. On behalf of a client in our partner network, we are currently looking for a Commercial Operations Director to join their team.

Our client is a Series B B2B technology company headquartered in London, providing workforce intelligence and labour market analytics to enterprise HR and talent acquisition teams across the UK, Europe, and Australia. With £22m ARR, 110 employees, and an NRR above 120%, the business has strong product-market fit and is now investing in the commercial infrastructure (processes, systems, and data) that will allow it to scale the revenue function without losing efficiency or quality.

As Commercial Operations Director, you will own the systems, processes, and analytical frameworks that power the revenue organisation. You will be the connective tissue between Sales, Marketing, Customer Success, and Finance, ensuring the commercial team has the data, tools, and operational support to perform at its best. This is a strategic and operational role in equal measure.

• →Own the commercial operations stack, including CRM architecture, sales process design, pipeline governance, and forecasting frameworks.
• →Build and maintain the reporting and analytics infrastructure that gives the leadership team real-time visibility into revenue performance, funnel health, and customer retention.
• →Lead the annual commercial planning process, working with Sales, Marketing, and Finance to set targets, allocate headcount, and model growth scenarios.
• →Drive process improvement across the commercial team, identifying bottlenecks, improving conversion rates, and reducing friction at each stage of the funnel.
• →Partner with the CFO on pricing model design, contract structure, and commercial policy.

• 8–12 years of experience in revenue operations, commercial operations, or sales strategy, with a track record of building scalable commercial infrastructure in a B2B SaaS or technology business.
• Deep knowledge of CRM systems (Salesforce preferred) and commercial analytics tooling.
• Analytically rigorous, comfortable building complex models and translating data into clear commercial recommendations.
• Operationally excellent, able to design processes that scale and hold up under growth pressure.
• Experience in HR technology, workforce analytics, or enterprise SaaS is a strong advantage.

To be considered for this role, please create your profile at getnextstep.com. Once your profile is complete, our matching system will evaluate your background against the role criteria and match you with the company if it's a strong fit. No cover letter required.

This role is listed by NextStep on behalf of our client. All applications are handled with confidentiality.