Associate Director of Commercial Operations

Position Summary:
The Associate Director of Commercial Operations will report to the Senior Director, Business Operations and will be responsible for managing the day-to-day operations of delivery and communication of all US field operations and administration. Working with commercial operations team and key personnel including, the broader Commercial team leaders.

• →Collaborate with IT to manage cloud technology and reporting platforms to support analytics and reporting needs, including executive and leadership dashboards, launch and KPI reporting.
• →Own and optimize CRM systems (e.g., Veeva) tailored to Vera workflows, including high valued customers, referral networks, and long sales cycles
• →Ensure accurate tracking of HCP engagement, account activity, and all other field promotional effort
• →Analyze field activity and territory performance with sensitivity to qualitative insights and traditional/non-traditional KPIs 

• Support specialty field teams (e.g., sales, regional marketing directors, field reimbursement managers and field medical) with inquiry resolution, analytics and training Docusign Envelope ID: 0A53B7E1-F1B8-431D-94B2-45646EC6FA8F
• Partner with Training and HR to support onboarding and continuous enablement for field teams

• Design and manage highly focused territory alignments based on high valued customers, referral pathways, and regional patient density
• Maintain targeting lists that reflect evolving diagnostic expansion, and new account discovery

• Work closely with Commercial Operations team members, Patient Services, Market Access, Medical Affairs, and Marketing to ensure aligned data, workflows, and reporting
• Collaborate with Legal and Compliance to ensure adherence to healthcare and rare disease regulatory standards

• Bachelor’s degree in Business, Life Sciences, or related field
• 8+ years of Sales Operations or Commercial Operations experience in biotech, pharma, or rare disease environments
• Hands-on experience with CRM platforms (Salesforce preferred)
• Strong analytical and reporting skills; advanced Excel and BI tools experience
• Experience supporting specialty or small field sales teams

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