Senior Software Engineer

We are looking for a skilled and motivated Senior Software Engineer who is a natural problem solver and genuinely enjoys helping others succeed. In this role, you will design, build, and maintain high-quality, deployment-related software solutions while collaborating closely with cross-functional partners. You will also assist other teams/groups with issues while advising best deployment practices. The ideal candidate is detail-oriented and thoughtful in approach, enjoys assisting others, and takes pride in delivering reliable, well-crafted solutions.

• →Analyze problems and design efficient, scalable software solutions to address the problems
• →Using AI, develop, test, and maintain high-quality code with a strong focus on accuracy and reliability
• →Collaborate with product managers, architects and other engineers to understand requirements and deliver solutions
• →Collaborate with groups outside R&D to understand problematic areas and work with the Deployment team to reduce the pain points and make deployment of our software easier and more robust
• →Provide technical support and guidance to teammates and groups outside of R&D, helping others understand and use the software effectively
• →Troubleshoot issues, identify root causes, and implement long-term fixes
• →Write clear documentation to support ongoing development and knowledge sharing
• →Help with the releasing of bug fixes and feature updates by reviewing the content and working with the requesting developer and product manager to get any issues resolved

• Strong problem-solving skills with the ability to break down complex challenges into manageable parts
• A genuine desire to help others, whether through collaboration, mentorship, or support
• High attention to detail, with a focus on correctness, consistency, and quality
• Experience developing software with Microsoft .NET
• Ability to communicate technical concepts clearly to both technical and non‑technical audiences
• Comfort working independently while also thriving in a collaborative team environment

• Experience working with Jenkins, pipeline, CI/CD
• Experience working on customer-facing or internal support tools
• Familiarity with debugging, monitoring, and improving production systems
• Interest in improving operational efficiency

• →Work closely with other development and QA resources.
• →Be a highly visible, vocal advocate for quality—participate in cross-team discussions and escalate risks/blockers immediately

• 6+ years of software engineering experience

• Strong programming skills in one or more languages
• Experience with relational databases and SQL

• Excellent debugging and root-cause analysis skills across code, data, and infrastructure
• Strong communication skills
• Self-directed, comfortable with ambiguity, and biased toward action

• Containerization and environments (Docker; Kubernetes a plus)
• Experience coding with AI (e.g., Claude/OpenAI APIs)
• Agile software development experience (Scrum / XP)

• Bachelor’s degree in computer science or a related field (or equivalent practical experience)

NiCE values diversity, curiosity, and collaboration. Employees from all experience levels and backgrounds are intermingled and encouraged to learn about each other’s projects. Our offices foster teamwork as well as self-motivation, with a healthy dose of fun thrown in.

NiCE seeks candidates authorized to work in the United States. This role is based in Atlanta and follows a hybrid schedule, with two days in the office and three days remote. Candidates should anticipate no travel.