Specialist Client Services Project Manager, Actimize

As a Specialists Project Manager, you will be a trusted advisor to NiCE Actimize customers, responsible for leading complex enterprise implementations and post‑implementation engagements. You will own strategic client relationships, ensure alignment between customer priorities and NiCE business objectives, and act as the primary interface between customers and NiCE delivery, product, and support organizations. Your goal is to drive service excellence and ensure customers achieve maximum value from NiCE solutions.

• Lead end‑to‑end project delivery across the full lifecycle including initiation, data acquisition, configuration, data validation, UAT, tuning, and deployment.
• Plan, create, and manage detailed project plans, including schedules, budgets, risks, dependencies, and resource allocation.
• Coordinate multiple concurrent projects across cross‑functional internal teams and customer stakeholders.
• Build and maintain strong relationships with client business users, management, and executive sponsors.
• Prepare and deliver clear project status reports and executive presentations to communicate progress, risks, and issues.
• Advocate customer requirements internally, collaborating closely with Product Management, R&D, and Support teams.
• Ensure alignment with NiCE Actimize delivery methodologies, including Essentials / XSE operating models.
• Proactively identify risks, manage escalations, and plan contingencies to ensure successful implementations.
• Ensure compliance with NiCE Code of Ethics, delivery standards, and best practices.
• Travel to customer sites when required to support critical milestones and stakeholder engagement.

• • Overall Experience Range - 8-12 years
  • At least 5 to 10 yrs exp. in actual IT / SW project management
  • PMP / Prince 2 certification is the MUST
  • Client facing skill is the MUST
  • BFS domain experience is the MUST...risk and compliance would be preferred
  • Communication and writing skills should be excellent
  • Product Implementation in waterfall methodology would be an added advantage
  • Flexible for General (8.00AM to 5.00PM) and second (12.30PM to 9.30PM) shifts

• Experience managing multiple large programs across diverse technology and operations teams.
• Techno‑functional background, particularly in risk, compliance, AML, or financial crime domains.
• Flexibility to work second shift or extended hours when required.

Join an ever‑growing, market‑disrupting global company where teams—comprised of the best of the best—work in a fast‑paced, collaborative, and innovative environment. As the market leader, every day at NiCE is a chance to learn, grow, and make an impact, with endless opportunities across roles, domains, and geographies.

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10677
Reporting into: Project / Program Management Leadership
Role Type: Individual Contributor