[NDK] Customer Service Intern

Are you ready to gain hands-on experience and kickstart your career in the thrilling world of Sport? Nidecker Group, a leading name in board sports brands, is looking for a motivated and enthusiastic Customer Service Intern to join our team. This internship offers a unique opportunity to learn from experienced professionals, work on real customer interactions, and contribute to a high-energy, rider-focused organization. You’ll support our Customer Service function, gaining valuable insight into operations, communication, and logistics within an international action sports brand.

• Assist in resolving customer inquiries via email, chat, or phone.
• Provide accurate product and service information to customers.
• Help manage support tickets and follow up on customer issues.
• Contribute ideas to improve overall customer satisfaction and experience.
• Assist with logistics and communication for our B2B and B2C network.
• Collaborate with internal teams to ensure smooth service delivery to consumers
• Assist in resolving warranty requests from both end-consumers, shops and distributors

• Current students or recent graduates in related fields (Business, Marketing, Communications, Sport management etc.).
• Strong communication skills in English (additional languages are a plus).
• A customer-first mindset with attention to detail and empathy.
• Interest in outdoor or action sports — snowboarding knowledge is a bonus!
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Team-oriented, proactive, and eager to learn

We’d love to hear from you! Drop us your resume and a cover letter and let us know what excites you the most and your ideal internship duration. Whether you're looking for a few months of hands-on experience or a longer-term gig, we’re all ears!

Nidecker Group oversees some of the world’s top board sports brands, including Emerica, éS, Etnies, Jones, Nidecker, and Thirtytwo.

Based in Rolle, our HQ office represents some of the fastest-growing brands in the snowboarding and footwear industries and collaborates with over 60 distributors across more than 40 countries.

For further details, visit our website.